Registration Customer Officer

Salary: £27,254- £28,598 pro rata

Hours per week: 35 hours

Interview date: Monday 16 February 2026

Customer Services-Where Service Excellence Begins

Do you want to help our customers through some of the most important times in their lives? An exciting opportunity has arisen to join our friendly Registration team based in Salisbury Registration Office.

You will be part of our very busy Registration Customer Officer team, providing the department’s front‑line customer service. You will arrange appointments for customers with the registrars; deal with inquiries, take bookings for marriages, civil partnerships, citizenship, and other discretionary ceremonies plus any other administrative tasks associated with the role.

We are looking for someone with excellent communication and interpersonal skills, who can relate tactfully and sensitively to our customers during key life events and who can demonstrate high standards of customer care. You will have the ability to work accurately and quickly, be well‑organised and methodical; paying close attention to detail when working under pressure. You will be a team player, happy to assist colleagues throughout the department and council as and when necessary.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That’s why we focus on getting the things that matter to our people right. Explore more benefits here!

We understand that AI tools can support you in preparing job applications. However we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

Please download and read the role description and person specification carefully before you apply as well as Our Identity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework that sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

For more details, contact Sarah Bradley, Deputy Head of Service and Superintendent Registrar, via email.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion.

Disability Confident Employer

Application process

Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!