Night Concierge

Position: Night Concierge (Permanent)
Location:

Salisbury
Salary: £17,982.37 per year (FTE £24,988)
Hourly Rate: £14.41 per hour

Hours:

24 hours per week
Contract Type:
Permanent

About the Role

Our client is seeking a calm, reliable, and proactive Housing Night Concierge to join their team in Salisbury. This role provides essential overnight support within supported accommodation, ensuring a safe, secure, and welcoming environment throughout the night.

You will act as a reassuring presence on-site, supporting individuals who may have complex needs or display challenging behaviours, while helping maintain a peaceful and safe setting for all residents.

Additional Information

A valid driver's licence and access to your own vehicle are required.
(Business insurance will be needed if travel for work is involved.)
This role involves working evenings and nights after 7 PM.
Full shift patterns will be discussed fts are waking night shifts, requiring you to be alert and responsive at all times.

Experience & Skills

Essential:

Experience supporting individuals with complex needs and/or challenging behaviours.
Strong communication skills and the ability to remain calm in unexpected or difficult  (but not required):

Previous experience in overnight or concierge roles.
Full training and induction will be provided.

Key Responsibilities

Act as a reassuring presence on-site, ensuring the safety, security, and wellbeing of residents during night-time hours and weekends.
Carry out regular building checks and patrols to monitor safety, identify maintenance issues, and maintain a calm environment.
Monitor CCTV, responding quickly and appropriately to any concerns in line with policies and procedures.
Maintain accurate logs, recording incidents, observations, and activities throughout the shift.
Provide clear verbal and written handovers to ensure smooth transition between shifts