Solutions Officer

Salary: £34,434 - £36,363 per annum

Hours per week: 37 hours

Our Housing Solutions team ensures customers are able to get housing advice and help if they’re homeless or threatened with homelessness. The aim is to help people in housing need find suitable and affordable housing.

In this crucial role, you will provide advice, work proactively to prevent or relieve homelessness, and assess housing needs for the council's Housing Register. You'll collaborate with various departments and agencies to fulfil our statutory responsibilities to homeless people and help others in housing need in our challenging housing market.

• Provide advice and support to vulnerable individuals in the housing market.
• Work proactively to prevent or relieve homelessness.
• Assess housing needs and manage entries on the Housing Register.
• Collaborate with departments and agencies to meet statutory duties.

• Knowledge of landlord & tenant, allocations and homelessness law.
• Empathy, adaptability, customer focus and ability to work in a trauma‑informed way.
• Excellent communication and relational skills.

Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.