Tenancy Sustainment Officer

Salary:£31,537 - £33,699 per annum

Hours per week:37 hours

Temporary/Fixed term:Until March 2029

Interview date:Week Commencing Monday 14 September 2026

Join us as a Tenancy Sustainment Officer and make a difference in your community. You'll have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury, with opportunities to travel across the county.

In this role, you'll provide vital support to our clients, empowering them to maintain their housing and avoid homelessness. From assisting with benefit applications to managing utilities and connecting them with essential services, you'll play a crucial role in navigating the challenges of the current cost‑of‑living crisis. Prioritising rent payments and offering budgeting assistance are key aspects of your responsibilities.

Your work will contribute to our efforts to prevent homelessness by safeguarding existing tenancies and reassuring landlords of the support available to their tenants. This approach has proven successful in both retaining housing and exploring alternative options.

We're seeking candidates with a proactive attitude, capable of effectively handling challenging clients resistant to change. Understanding the struggles faced by care experienced young people is essential, as you'll be supporting them in maintaining their accommodation. Empathy, resilience, and strong relationship‑building skills are vital, along with knowledge of landlord‑tenant law, welfare benefits, budgeting, and IT proficiency.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community‑based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Sophie Noad, Tenancy Sustainment Team Manager, at

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