Homeless Early Intervention Officer

£32,578 - £34,811 per annum

37 hours

2 years

Week Commencing Monday 02 November 2026

Join us as a Homeless Early Intervention Officer and make a huge difference in your community.

The Homeless Early Intervention team focus on supporting households identified as being at high risk of becoming threatened with homeless by providing upstream and pre-preventative holistic support.

You will have the chance to work from one of our hubs located in Salisbury, Trowbridge or Chippenham, as well as being expected to provide outreach advice and support in our communities across the county. There will be opportunities to work in a variety of environments such as hospitals, community drop-in centres and customer’s homes to target the support to the hardest to reach households in our community.

As a Homeless Early Intervention Officer, you will provide vital advice and support to our clients, empowering them to understand their tenure right, maintain their housing, and preventing homelessness. From supporting with maximising income and budgeting, to preventing family exclusion by mediation, to connecting them with essential services. You will adopt a trauma informed approach and play a crucial role in navigating our customers through the challenges the current cost-of-living and housing crisis.

We are seeking candidates with an innovative and creative approach, capable of effectively handling challenging customers resistant to change - if this sounds like you, we would love to hear from you.

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Natalie McKenna, Homeless Early Intervention Team Manager, at Nata

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.