Service Banker

Service Banker at Firstar Bank

Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

• Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
• Maintain and balance cash drawers and reconcile any discrepancies.
• Balance vaults, ATMs, and coin machines, as required.
• Open new accounts.
• Apply knowledge of deposit products and services.
• Provide excellent communication and interpersonal skills.
• Log referrals and customer feedback through internal system on a regular basis.
• Handle currency, transactions, and confidential information in a responsible manner.
• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross‑sell to customers.
• Maintain advanced knowledge and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Meet Personal SMART Goals.
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.

Entry level

Full-time

Finance and Sales

Banking

Location:

Fort Smith, AR