Receptionist, Administrative​/Clerical

International Rescue Committee (IRC) is a global humanitarian non‑governmental organization responding to the world’s worst crises. Founded in 1933, IRC works in more than 40 countries and 29 U.S. cities to help people survive, reclaim control of their future and strengthen communities. IRC employees deliver lasting impact by restoring safety, dignity and hope to millions worldwide.

Recepti­stance provides general office support with a variety of clerical activities. The role includes greeting, welcoming and directing visitors and clients; notifying staff of arrivals; maintaining the lobby and front desk; coordinating telecommunications and check‑in systems; and handling cashier duties.

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.
• Treat all staff, clients and guests with respect, professionalism, kindness and dignity.
• Cashiering duties.
• Answer and direct incoming telephone calls. Refer inquiries from clients and guests to the appropriate staff.
• Make appointments and conduct follow‑up calls. Manage voicemail system and send messages to appropriate staff.
• Ensure clients check‑in when they arrive at the IRC and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff.
• Provide referrals and information on IRC programs and services. Refer non‑IRC clients to appropriate internal and external resources.
• Maintain and tidy up the lobby, the classroom, the conference room, and the small and large huddle rooms periodically throughout the day.
• Maintain up‑to‑date information on front‑desk processes and procedures and update lobby bulletin boards with flyers.
• Maintain stock of office supplies and inform manager when low on stock.
• Provide clients with donation supplies and ensure documentation is handled correctly.
• Maintain office equipment, including copier, in good working order; report issues as needed.
• Receive and distribute mail and packages; process outgoing mail and deposit in mailbox daily.
• Other tasks and projects as assigned.

• High school diploma or equivalent education or work experience.
• Minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service.
• Desire to work as a team member and demonstrated experience working with diverse communities and cultures.
• Must be well‑organized, reliable, professional, detail oriented and flexible.
• Ability to work independently, be a self‑starter and maintain responsibility for multiple tasks.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to speak in a clear and friendly manner over the phone.
• Ability to greet clients and visitors in a friendly and welcoming manner face‑to‑face.
• Demonstrated proficiency with Microsoft Office programs including Excel, Word and Outlook.
• Excellent communication skills, with fluency in spoken English. Bilingual ability in one of the local client languages is a plus.

• Professional, fast‑paced office environment.
• Must be able to use a computer for long periods of time.
• Hours:
  
  Monday‑Friday, 9:00 am‑5:00 pm. Position is fully in person.
• Compensation: $18.92 – $20.86 per hour (US‑based candidates only). Salary is calibrated by location, experience and skills relative to the defined job requirements.

All IRC workers must adhere to the core values and principles outlined in the IRC Way, including integrity, service, equality and accountability. IRC enforces policies on safeguarding, conflicts of interest, fiscal integrity, reporting wrongdoing and protection from retaliation.

US‑based employees receive a competitive benefits package: 10 sick days, 10 US holidays, 20‑25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, vision starting at $5 per month, FSA for healthcare and commuter costs, a 403(b) retirement plan with matching, disability & life insurance and an Employee Assistance Program.

IRC is an Equal Opportunity Employer. We consider all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.