Commons Coordinator

Details

Open Date 10/05/2026

Requisition Number PRN
46386B

Job Title Library Services Coordinator

Working Title Knowledge Commons Coordinator

Career Progression Track E

Track Level

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday between 8:00 am – 6:00 pm

VP Area Academic Affairs

Department 00790 - Marriott Library
- Operations

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $56,000 - $60,000

Close Date 12/01/2026

Priority Review Date (Note
- Posting may close at any time) 10/14/2026

Job Summary

Oversees public service operations at the Knowledge Commons, ensuring high-quality patron service and technology lending support. Assists the Knowledge Commons manager on the training, development, and supervision of department employees to deliver consistent, customer-focused support across all service channels, including in-person interactions, email, telephone, and written communications.

Serves as the initial point of contact for Answer U, listening to student concerns, assessing needs, gathering essential intake information, and providing warm referrals to Answer U Generalists when issues require more comprehensive support.

Provides guidance and support to part-time staff in information, reference, and referral services, while resolving complex patron inquiries and service issues. Promotes a welcoming and professional service environment, including the effective mediation of user conflicts and resolution or escalation of patron and facility concerns as appropriate.

This position may also support University students and employees with device and remote support.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.

This position is not eligible for work visa sponsorship.

Responsibilities

Provide technology and reference assistance

• Provide computer OS and network assistance for circulating library technology.
• Provide basic to advanced software support
• Provide directional information and assist patrons in using resources including Usearch and other library databases. Help patrons locate library resources online and in physical collections.
• Make effective patron referrals to other library personnel as needed.
• Respond to questions referred from the desk, by phone, e-mail, or e-ticket.

Coordinate technology services

• Fill online requests for equipment pickup and home delivery and for poster printing.
• Maintain circulation technology collection and address circulation issues.
• Work with IT to address system issues and enhance services.
• Work with library circulation departments to address circulation issues and enhance services.
• Report on service usage and statistics.
• Plan and implement new services. Revise services and workflows as needed.
• Update technology services information on website as needed.

Support Answer U and Campus Referrals

• Provide way finding and basic guidance on campus services and resources within tiers 1 and 2 of Answer U.
• Identify student needs during in-person, phone, or online inquiries by listening to concerns and determining when deeper support is required.
• Triage a wide range of student concerns, including academic issues, financial or basic needs challenges, accommodation support, and adjustment concerns.
• Engage students in supportive, solution-focused conversations to…