Program Assistant

Odyssey House is seeking a Program Assistant for our ACT Program!

Summary: Odyssey House of Utah is a leading organization dedicated to providing comprehensive and compassionate care to individuals struggling with substance use disorders and behavioral health challenges. Our integrated approach combines evidence-based practices, clinical expertise, and a supportive environment to promote lasting recovery and overall well-being. Are you ready to embark on a rewarding career journey where you can make a real difference?

Your search ends here! We are actively seeking passionate professionals to join our team at multiple locations, offering a multitude of opportunities to support adolescents and adults in both inpatient and outpatient settings.

Salt Lake

To Be Determined

$18.00 Hourly

Equals to approximately $22,000

Includes - medical, dental, life, and disability insurance, flexible spending account, retirement plan, paid leave, employee assistance program, and education assistance.

• Health Insurance: Comprehensive medical, dental, vision, FSA, and long-/short-term disability coverage.
• 403(b) Retirement Plan: Immediate participation available; 100% employer match up to 6% after 1 year of service.
• Paid Time Off (PTO): Accrue up to 35 paid days off per year (with increased accrual rates after 1 year).
• Sick Leave Rollover: Convert half of your unused accrued sick time into extra vacation days at year-end.
• Sabbatical Program: Paid extended leave rewarded after 5 years of service.
• Employee Assistance Program (EAP): Confidential 24/7 support for mental health, financial advice, and personal well-being.

• Tuition Reimbursement: Up to $9,000 per year available for approved programs (subject to eligibility requirements).
• Continuing
  
  Education:
  
  Opportunities for paid training and professional development, subject to manager approval and eligibility.
• On-Demand Pay: Access earned wages before payday via our payroll provider, Paylocity (managed directly through Paylocity; terms apply).
• Transit Pass: Free UTA pass provided for your daily work commute.
• Monthly
  
  Incentives:
  
  Regular performance awards and team recognition.
• Casual Work Environment: Relaxed, casual dress code and workplace culture.

We are seeking a friendly and organized Part-Time Program Assistant to join our team. The successful candidate will be the first point of contact for our program participants, in person and over the phone, as well as provide administrative and benefits coordination support for the program. This role requires excellent communication skills and the ability to multitask in A fast-paced environment.

• Greeting and Welcoming: Welcome participants and visitors by greeting them, in person or on the telephone. Evaluate their needs and determine the best course of action.
• Telephone Handling: Direct calls to appropriate personnel, take messages when necessary, provide basic information about the program, and manage referral inquiries.
• Mail Management: Receive, sort, and distribute daily mail/deliveries.
• Appointment Scheduling: Schedule and manage appointments and meeting rooms.
• Administrative Support: Assist with various administrative tasks such as data entry, filing, copying, and scanning documents.
• Benefits Coordination: Assist the team’s case managers in managing Medicaid eligibility for program participants by accessing and uploading documents into DWS My Case accounts, calling DWS eligibility with participants, and coordinating with participants to obtain required documents.
• Maintaining Reception Area: Keep the reception area tidy and presentable, with all necessary materials. Prepare coffee and frozen food items for participants.
• Office Supplies Management: Monitor office supplies and ensure inventory levels are maintained.
• Manage Conflict: Intervene and de-escalate situations in which a participant becomes agitated, with support from other team members.

High school diploma or equivalent preferred

Previous experience as a receptionist or in a customer service role is preferred. Previous experience with benefits coordination is preferred

Must have a valid driver's license and clean driving history (this position requires candidates to drive Odyssey House vehicles. Odyssey House will verify driver eligibility by reviewing annual Motor Vehicle Registrations. If offered the position, you authorize Odyssey House to review your…