Senior Business Process Engineer - Institutional Portfolio Management

Join us as a Senior Business Process Engineer at Western Governors University (WGU), a mission‑driven institution dedicated to expanding access to higher education through online, competency‑based degree programs.

WGU is building the systems and processes that enable high‑quality, affordable education for over 180,000 students. In this role, you will architect the business processes that power how students learn, thrive, and graduate, driving enterprise‑wide operational excellence and student outcomes.

Grade:
Professional 311 – Pay Range: $97,100.00 – $. Additional benefits include a comprehensive benefits package, tuition discounts, flexible paid time off, and a supportive, diverse workplace.

The IPM department, part of the CFO organization, drives strategic execution across WGU’s 5‑Year Strategic Plan. It manages enterprise initiatives that align strategy to action, enabling leaders to execute bold, system‑wide change through:

• Designing innovative business processes that improve productivity and scale.
• Building enterprise capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development.
• Identifying and mitigating enterprise risks while driving cost efficiency and waste reduction.

The BPE team redefines operational excellence and future‑proofs WGU’s innovation. We transform how the institution operates end‑to‑end, driving measurable outcomes that enhance the student and employee experience.

You will lead critical enterprise initiatives such as building a next‑generation Business Process Management (BPM) system of record and driving process maturity across the university. Your work will span the full student journey, from enrollment to graduation, and include:

• Leading transformation projects, e.g., BPM maturity evolution and establishing a centralized source of truth for all processes.
• Owning and optimizing entire student journey domains, delivering measurable improvements in efficiency, quality, and outcomes.
• Partnering with leaders in Education Technology, Finance, and Institutional Analytics to create a unified, forward‑looking process portfolio and strategy.
• Harnessing analytics and AI to uncover process insights and build a nimble architecture that accelerates decision‑making.
• Influencing executives and stakeholders through clear presentations of findings and recommendations.
• Facilitating cross‑functional workshops to clarify challenges, surface opportunities, and drive solutions.

• Bachelor’s degree in Engineering (industrial, mechanical, manufacturing, service systems, chemical, aerospace) or a closely related field.
• 3+ years of experience in business process engineering, improvement, or continuous improvement roles.
• Lean Six Sigma Black Belt certified or equivalent continuous improvement background.
• Strong business acumen in finance, analytics, and ROI quantification.

• Master’s degree (Business Administration, Operations Research, Data Analytics, Engineering Management) or related.
• Experience with BPM tools (SAP Signavio, Lucidchart) and process classification frameworks (TOGAF, APQC, Archi Mate, BPMN).
• Knowledge of TQM and statistical process control techniques (e.g., Minitab).
• Proficiency with data analytics tools (Tableau, Power BI).
• Experience working with Product and Software Development teams (SDLC, Agile).

This is a full‑time, in‑office position at WGU’s headquarters in Salt Lake City, UT.

This full‑time, regular position (40 hours per week) offers a competitive salary, comprehensive benefits, tuition discounts, and flexible paid time off. To apply, submit an online application. Internal WGU employees should apply through the internal job board in Workday.

Accommodations:
Applicants with disabilities who require assistance during the application or interview process should contact our Talent Acquisition team at recruiting.

Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.