Senior Business Process Engineer

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

• Oversees and guides department-level process improvement projects, ensuring timely execution, stakeholder alignment, and achievement of objectives.
• Leads the analysis and optimization of complex business processes within or across multiple business units.
• Develops and tracks Objectives & Key Results (OKRs) to measure the effectiveness of process improvements and ensures continuous improvement.
• Acts as a liaison between several cross-functional stakeholder groups to ensure alignment and support for process changes.
• Leads small teams or project groups and often takes on significant responsibility for project success.
• Contributes to the designing of the end-to-end business process architecture, framework and relationships.
• Integrates fundamental Lean knowledge with leadership experience.
• Maintains responsibility for being the Lean and Six Sigma tools and methodologies expert on project teams and process redesign teams.
• Performs detailed process analysis using Lean and Six Sigma tools to drive the design and implementation of optimized business processes for academic operations practices, functions, and colleges.
• Coaches, trains, and assists other team members and other university employees in the skillful use of process optimization methodologies and Lean/Six Sigma tools.
• Uses Project Management methodologies to plan workflows and work assignments to ensure the on-time completion f process design and redesign projects.
• Creates and maintains a detailed business process architecture mapping of the Practice’s process.
• Develops measurement plans with high level and low level KPI’s to identify efficiencies and prevent waste in the organization.
• Directs day-to-day process improvement work teams and project teams in the use of process optimization tools and data to ensure the best use of the team members’ time. This includes leading, mentoring, demonstrating, and executing the actual tools and methodologies as needed to ensure on-time success of the team.
• Designs and implements operational and data-driven decision support systems to establish and maintain a culture of execution and continuous process improvement (CPI).
• Supports process and cultural transformation by guiding stakeholders through change management efforts.
• Constructs and communicates project status reports at all levels in the organization.
• Collaborates with other professionals both inside and outside of the university to promote a positive, student-obsessed atmosphere.
• Responds with urgency to organization needs and exhibits excellent judgment to deliver results.
• Works to model capacity, service levels, outcomes, and cost over time in conjunction with Finance to predict and prevent supply and demand imbalances leading to sub-optimized process performance.
• Performs other job-related duties as assigned.

• Familiarity with process automation tools…