Representative, Business, Business Development

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD® and ™ Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

• Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers’ needs
• Manage the relationship with the account - including contract manufacturers, distributors, and end customer
• Drive customer revenue and shipments to the goals of the account and company
• Manage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer. Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc - even if after normal business hours.
• Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers
• Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis
• Manage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer
• Manage meeting logistics including travel for customer engagements; map customer relationships and identify areas for improvement; manage historical and current revenue, PB, and unit shipment data for the account

REQUIRED

• Bachelor’s degree in a related field
• 5-7 years of account management experience or equivalent experience.
• Understand market conditions and how they affect WD and the customer
• Understand the customer legal contracts and terms in place
• Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary

SKILLS

• Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users.
• Strong problem‑solving and analytical skills.
• Proven troubleshooting skills in customer‑facing environments.
• Strong desire and ability to learn new products and technologies.

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on race, color, ancestry, religion, sex, gender identity, gender expression, age, national origin, sexual orientation, medical condition, marital status, physical disability, mental disability, genetic information, military status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above.

Our non‑discrimination policy applies to all aspects of employment.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and…