Home Improvement Financing Relationship Manager

Job Description:

At Regions, the Home Improvement Financing Relationship Manager (RM) is responsible for planning and managing the overall business relationship with both legacy and new Loan Program Sponsors and their networks of contractors and maximizing the volume and quality of loans closed through those programs consistent with their true market potential. The RM builds productive long-term relationships based upon the achievement of mutually beneficial strategic objectives and checks for ongoing alignment.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefit ting both the contractor partner and the homeowner.

• Maximizes the volume and quality of loans closed through assigned programs consistent with their true market potential and pre-determined goals
• Develops annual relationship management plans for each assigned program including a detailed program enhancement plan, including specific quantifiable objectives regarding market potential and new loan volume
• Implements approved plans, tracks performance, and routinely discusses results with VP/Program Sponsor Division Manager and Loan Program Sponsors
• Develops an annual state of the relationship letter approved by the VP/Program Sponsor Division Assistant Manager for each assigned program and meets with each Loan Program Sponsor to present it and gain buy-in
• Employs client focused selling (i.e., pivotal client engagement) every day and strives to continuously improve this competency
• Understands Loan Program Sponsor strategic objectives and communicates same within bank to achieve best service results
• Serves as the primary contact with the Loan Program Sponsor at the relationship level
• Maintains an active calling program with assigned Loan Program Sponsors at the senior management, sales, and operations levels
• Implements new program launch plan with assigned new Loan Program Sponsor and monitors results
• Maintains client files in CRM including contact information, correspondence, relationship development plan, pre-call plans, call reports, projections of the opportunity and program loan volume as well as other documents or information useful to managing the relationship
• Participates as a public speaker at Loan Program Sponsor meetings and conferences
• Facilitates the annual credit approval and review process for Loan Program Sponsors as set forth in the Credit Policy and Procedures
• Establishes appropriate contacts for Loan Program Sponsor with bank administrative staff
• Maintains highest level of Program Sponsor and contractor satisfaction through the coordination of issue resolution with the VP/Program Sponsor Division Assistant Manager

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

• Bachelor's degree in Business or related field and three (3) years of experience in business to business sales and client relationship management with large accounts
• Or Associate’s degree and four (4) years of experience in business to business sales and client relationship management with large accounts
• Or High School Diploma or GED and five (5) years of experience in business to business sales and client relationship management with large accounts
• Demonstrated results acquiring new business and exceeding production sales goals
• Willing and able to travel

• Knowledge of home improvement lending programs and financial products

• Ability to work in a collaborative environment
• Challenge oriented with “can-do” attitude
• Communicates how our program works in a positive, motivating, and persuasive way
• Communicates with dominant/strong personalities without fear or apprehension
• Consults and advises rather than “sells”
• Effective public speaker
• Effectively communicates to different personality…