Director- Process Improvement

* Lead enterprise-wide efforts to identify, analyze, and redesign business processes across property operations, corporate functions, and technology-enabled workflows.
* Identify opportunities for process standardization, consolidation, and automation to drive efficiency and reduce redundancy.
* Partner with operations, accounting, marketing, and technology teams to map current-state processes, identify inefficiencies, and design future-state workflows that improve performance consistency, speed, and quality.
* Apply process improvement methodologies (e.g., Lean, Six Sigma, business process re-engineering) to reduce manual effort, eliminate redundancy, and improve the resident and employee experience.
* Establish and track KPIs/metrics to measure process performance and the impact of improvement initiatives.
* Build a continuous improvement culture, including mechanisms for field teams to surface process pain points and improvement ideas.
* Own the governance model for SOP creation, review, approval, and version control across the organization.
* Ensure SOPs remain accurate, accessible, and aligned with current systems, policies, and regulatory requirements.
* Partner with subject matter experts (SMEs) across departments to document new and existing processes in a clear, consistent, and user-friendly format.
* Establish regular cadence for SOP audits and updates, particularly following system changes, technology rollouts, or policy updates.
* Maintain a centralized SOP repository/knowledge base and drive adoption of it as the single source of truth.
* Bachelor's degree in Business Administration, Operations Management, Organizational Development, or related field (or equivalent experience).
* 8+ years of progressive experience in business process improvement, operations, and/or change management, including at least 3 years in a leadership role.
* Demonstrated experience designing and implementing SOPs and process documentation at scale.
* Proven track record leading change management for technology or operational transformations.
* Strong facilitation, communication, and stakeholder management skills, with the ability to influence without direct authority.
* Experience working cross-functionally with both corporate and field/operational teams.
* Experience in multifamily property management, real estate operations, or a related field-based, high-transaction-volume industry.
* Experience with project management/task management platforms (Asana, , MS Project)
* Project/Continuous improvement certification (Lean Six Sigma Green/Black Belt, PMP, or similar).
* Familiarity with property management systems and related technology ecosystems.
* Experience building or managing a knowledge management/SOP repository platform.
* Strategic and analytical thinker with a bias toward practical, scalable solutions
* Strong project management discipline; comfortable managing multiple concurrent initiatives
* Excellent written and verbal communication; able to translate complex processes into simple, actionable documentation
* Empathetic, people-centered approach to driving organizational change
* Comfortable operating in ambiguity and building structure where none exists
* Data-driven mindset with the ability to define and track meaningful success metrics
* Comprehensive insurance options, including Medical, Dental, and Vision
* Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
* Company-paid Life Insurance, with the option to purchase additional coverage
* Company-paid Long-Term Disability coverage
* Access to a benefits concierge service for personalized support
* Access to mental health and well-being resources
- Tuition Reimbursement of up to $5,000 per year for pre-approved education expenses
* Repayment obligations may apply if employment ends prior to 24 months

Bridge Investment Group Powerd by Apollo, is committed to fostering an environment where all individuals have the opportunity to thrive. We focus on removing barriers and enhancing access to career opportunities by evaluating candidates based on skills and experience. As an equal-opportunity employer, we provide reasonable accommodations and ensure a fair and transparent hiring process. Our efforts extend beyond recruitment as we continuously refine our workplace practices to support growth, development, and long-term success for all employees.

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