Sales Operations Jr. Manager

Location: Salt Lake City, UT — Onsite (4 days in office)

Reports to: Senior Wholesale Manager

WAYB never stops raising the bar on family products that are safer, healthier, and responsibly made. With thoughtful design and materials, we reinvent on-the-go gear to be better for families and the planet - way better. We carry out this mission by supporting and celebrating our people, from those who sew, to those who sell, and everyone in between. As one of Inc.

Magazine’s Best Workplaces of 2022, we’re looking to add a new member to our growing family – join us!

The Sales Operations Jr. Manager will be a key member of WAYB’s commercial team, helping build the operational foundation behind our growing wholesale business. This is an individual contributor role with no direct reports.

This role sits at the intersection of wholesale, DTC, operations, finance, and our retail partners. You’ll own the day-to-day execution of wholesale business, ensuring orders move seamlessly from purchase order through fulfillment and delivery while keeping our internal teams and retail partners aligned.

Beyond managing the details, you’ll help us build better systems and processes as we scale. We’re looking for someone who can bring structure to a fast-moving environment, anticipate issues before they become problems, and take ownership from start to finish.

• Own the day-to-day operational flow of wholesale orders from purchase order through fulfillment, invoicing, and delivery.
• Manage and maintain wholesale orders, customer information, pricing, and product data across Net Suite, Shopify B2B, EDI, Faire, and other relevant systems.
• Monitor open orders, backorders, inventory availability, and shipment status, proactively identifying, escalating, and driving issues to resolution before they impact retail partners.
• Partner closely with Operations, Finance, and warehouse partners to coordinate fulfillment, inventory allocation, shipping, returns, RMAs, and retailer compliance requirements.
• Serve as the primary operational point of contact for wholesale accounts, partnering with the sales/account owner to manage order changes, tracking, fulfillment questions, retailer requirements, and other day-to-day operational needs.
• Support new retailer onboarding, including account setup, EDI requirements, pricing, product information, routing guides, and other operational requirements.
• Maintain accurate reporting and visibility into wholesale orders, shipments, inventory, sales, and account activity.
• Coordinate samples, line sheets, product information, retailer assets, and other tools needed to support buyers, account launches, and seasonal selling.
• Identify gaps and inefficiencies in wholesale processes and build better systems, documentation, and workflows as the business scales.
• Partner cross-functionally with Wholesale, Operations, Finance, Marketing, and Product to keep priorities aligned, communicate issues early, and ensure a seamless experience for our retail partners.

• You’re organized, resourceful, and naturally proactive. You notice the details, but you also understand the bigger picture.
• You’re the person who sees an order sitting open and wants to know why. You follow up before someone has to ask. You keep stakeholders informed when something changes. And when a process isn’t working, you don’t just work around it every time. You look for a better way.
• You’re comfortable in a fast-moving environment where priorities can change and there isn’t always a playbook. You can work independently, but you also know when to ask questions or pull in the right partner.
• You take ownership and care about getting the details right because you understand that great wholesale relationships…