Arttix Shift Supervisor position

Job Description

JOB SUMMARY

Assists in supervising the daily operations and personnel of the Arts and Culture Art Tix ticket office and the monitoring of daily funds collected through ticket sales. Works with management and the IT department to ensure in-house and internet daily ticket sales are operational.

MINIMUM QUALIFICATIONS

One (1) year of customer service experience and at least six (6) months of computerized ticketing experience.

Supervisory experience is preferred.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Participates in the daily operation of the A&C Division ticket offices at all hours.
• Supervises, hires, and trains all temporary ticket office personnel.
• Coordinates information between Art Tix management, Event Management, clients, patrons, and staff.
• Operates the ticket office during performances, overseeing ticket sales and coordinating information between the client, front of house staff, and patrons.
• Enforces procedures necessary to ensure the safekeeping of ticket office receipts, purchased tickets, and the ticket office cash fund.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

Knowledge of:

• Effective management principles
• Event ticketing
• Human resource management, including recruitment, interviewing, hiring, training, evaluations, and discipline
• Standard accounting procedures
• Public relations
• Customer Service
• ADA requirements
• Team-building skills and techniques

Skills and Abilities to:

• Supervise and organize staff
• Interpret and implement written procedures and policies
• Establish and maintain internal and external division relationships
• Operate standard office equipment
• Work with computer software related to job-specific duties
• Communicate effectively both verbally and in writing
• Handle public contacts with discretion, patience, tact, and courtesy
• Make decisions under pressure
• Assess Art Tix needs, including making recommendations on staffing, equipment, and other program requirements
• Relate and work with people from various backgrounds

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Must be able to sit for several hours while using a computer.

Light lifting required.

IMPORTANT INFORMATION REGARDING THIS POSITION

Must be able to work a flexible schedule, including evenings, weekends, and holidays.