AI Product Manager II

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $ - $

• Own and prioritize the product backlog, balancing stakeholder needs, technical considerations, and product health while maximizing customer and business value.
• Lead product discovery efforts to understand user needs, identify opportunities, and develop business cases that inform product strategy and roadmap decisions.
• Partner closely with engineering, UX, analytics, and business stakeholders to define requirements and deliver impactful AI-powered experiences.
• Drive the evolution of AI agent and chatbot capabilities that support students across web, mobile, and messaging channels.
• Translate product strategy into well-defined features, epics, user stories, and acceptance criteria that enable effective agile delivery.
• Measure product performance, connect initiatives to business and customer KPIs, and develop action plans based on data and insights.
• Support product launches, release planning, change management activities, and post-launch analysis to increase adoption and effectiveness.

• Bachelor's Degree.
• 5 years of experience as a Software Product Manager, Product Owner, or related experience. Candidates with slightly less experience who demonstrate strong product management fundamentals may also be considered.
• Professional Product Certification (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Marketing).
• Experience working in agile environments.
• Experience delivering AI-powered products, conversational AI solutions, chatbots, AI agents, or similar customer-facing AI experiences.
• Experience partnering with engineering, UX, analytics, and business stakeholders to deliver software products and measurable business outcomes.
• Experience with backlog ownership, roadmap development, stakeholder management, and agile product delivery.
• Experience working with tools such as Jira, roadmap management platforms, and integrated enterprise systems such as Salesforce.
• Excellent presentation, written, verbal communication, and product storytelling skills.

• Experience in Education Technology or student-facing digital products.
• Experience launching AI experiences across multiple channels, including web, mobile, messaging, or CRM platforms.
• Master's Degree.

Experience in lieu of education: Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

• Introductory call, 30 minutes
• Hiring manager interview, 30 minutes
• Onsite presentation