Staff Assistant - VISN Operations Center; VOC)

• Department: Department of Veterans Affairs
• Location: Location Negotiable After Selection

This position serves as a Staff Assistant with the new Veterans Integrated Service Network (VISN) 2 within the VISN Operations Center (VOC), functioning as a key administrative, operational, and program management resource supporting Health Service Area (HSA) Support Teams and VISN-wide strategic initiatives. To confirm your new VISN area, please see here: (Use the "Apply for this Job" box below)./

The position operates with considerable independence in coordinating high-priority projects, facilitating communication across multiple organizational levels, tracking operational performance, and supporting the implementation of complex regional programs designed to improve healthcare delivery, access, quality, and the overall Veteran experience.

The Staff Assistant contributes to the execution of VHA and Department of Veterans Affairs priorities established by the Under Secretary for Health, facilitating the translation of agency-level initiatives into effective VISN and HSA operations.

The incumbent functions as a liaison and primary point of contact between HSA/Operations Center management and VISN program and facility staff to promote timely flow of routine and emergent information, help resolve or route basic issues, and support effective execution of routine program, administrative, and communication tasks.

The work requires knowledge of administrative procedures, sound judgment, basic analytical skills, and an understanding of VA/VHA structure to support program efficiency and effective local implementation of national/VISN strategy.

The GS-09 level serves in a developmental capacity, performing many of the same duty categories described at the full performance level (11)- Program Coordination, Liaison and Communications Coordination, and Administrative and Program Management Support
-but at a reduced level of scope, complexity, and independence.

For the GS-11, Major duties include but are not limited to:
Serves as the point of coordination for multiple concurrent, high-priority projects and initiatives sponsored by the VISN Operations Center, HSA Support Teams, and VISN Executive Leadership, several of which are politically sensitive, time critical, or involve significant reputational risk to the organization.

Participates in the coordination of agency-level operational projects, pilots, and mandated VHA initiatives, ensuring that VISN activities are synchronized with objectives set by the Under Secretary for Health. Coordinates the integration of cross-cutting initiatives that span multiple HSAs, medical facilities, and VISN program offices, ensuring consistency of approach, avoidance of duplicative effort, and alignment with VISN and national VHA strategic priorities.

Coordinates work groups, task forces, and VISN committees; may serve on subcommittees, assist with meeting logistics and ensure materials are collected or distributed as directed. Serves as a liaison between the VISN Operations Center, HSA Executive Leadership, VISN Program Offices, and other internal/external stakeholders, ensuring the timely and accurate flow of information across all organizational levels.

Acts as communication flow between agency-level and VHA Central Office directives, ensuring that information, guidance, and requirements from the Under Secretary for Health are accurately transmitted and implemented at the VISN and HSA levels. Assists with the preparation and distribution of required agency-level reports, surveys, and briefings, ensuring VISN and HSA input is fully integrated with national reporting requirements.

Prepares, reviews, and edits a wide variety of correspondence, briefings, talking points, presentations, meeting agendas, and formal reports for use by VISN and HSA Executive Leadership, ensuring content is accurate, well-organized, and appropriately tailored to the intended audience Researches and interprets VA/VHA policies, directives, handbooks, and other regulatory guidance to advise leadership and staff on procedural and administrative matters; ensures initiatives and correspondence comply with applicable policy requirements.

Develops and maintains standard operating procedures, process guides, and internal control documents to support consistency and continuity of operations within the VISN Operations Center. Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all…