Operations Program Manager

Position Summary The Manager, Clinician Services serves as a leadership resource for physician and advanced practice clinicians (APP) to coordinateonboarding and clinician support initiatives across the Universityof Utah Medical Group (UUMG).

This position develops and maintains collaborative relationships with clinical departments, administrators, physicians, APPs, and organizational leaders to support a positive clinician experience and successful integration into University of Utah Health.

The role functions as a connector, advisor, and convener, helpingalign clinician needs with available resources, organizational priorities, and improvement efforts. Through relationship building,active listening, and collaboration, the Manager identifies opportunities, develops actionable recommendations, and helps advance initiatives through influence rather than directownership.

The position serves as a trusted resource to clinicians,departments, and executive leadership and supports the continued development of Medical Group programs and services that enhanceclinician engagement, professional success, and careersustainability.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

• Serve as the primary UUMG resource for supporting clinician onboarding, helping ensure new physicians and APPs can navigateavailable information, resources, programs, and connections acrossthe Medical Group and University of Utah Health.
• Partner with department administrators and clinical leaders to understand departmental onboarding practices, identify opportunities for alignment, and strengthen connections betweendepartmental and Medical Group resources.
• Convene appropriate stakeholders around identified needs and opportunities, establish next steps, and help maintain momentumthrough implementation.
• Coordinate onboarding resources, information, and communicationacross departments.
• Identify onboarding gaps, barriers, and opportunities for improvement.
• Facilitate connections between new clinicians and institutional resources, leaders, and support programs.
• Monitor onboarding experiences and recommend improvements.

• Build and maintain effective relationships with physicians, APPs,department administrators, department leadership, and organizational partners.
• Serve as a connector across departments and organizational functions.
• Facilitate communication and collaboration among stakeholders.
• Convene groups around common opportunities and challenges.
• Support alignment of efforts while respecting departmentalownership and autonomy.
• Develop credibility and trust through consistent engagement and responsiveness.

• Gather and synthesize clinician and stakeholder feedback.
• Identify trends, needs, and opportunities affecting clinicianexperience.
• Translate stakeholder input into actionable recommendations.
• Support the implementation of clinician-focused initiativessponsored by UUMG.
• Monitor outcomes and identify opportunities for ongoingimprovement.
• Close the loop with clinicians, departments, and stakeholders by communicating actions taken, progress, and outcomes related toidentified needs and opportunities.
• Support the development, implementation, and expansion of Medical Group clinician support programs and services based on identified needs and opportunities.

• Synthesize clinician and stakeholder information into conciseanalyses, recommendations, presentations, and executive-level briefings.
• Present findings, emerging needs, opportunities, and recommendations to senior leaders, department administrators, and physician leadership groups.
• Develop communication materials that support organizationalawareness and engagement.
• Track and communicate progress on key initiatives and priorities.

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related work experience).

Operations Program Manager, III: Requires abachelor's healthcare administration, business, organizational leadership, communications, education, or a related field (or equivalency) + 6 years or a master's healthcare administration,business, organizational leadership, communications, education, ora related field (or equivalency) + 4 years of directly related work experience.