Customer Support Agent

Customer Support Agent – Iden Trust

Location:

Salt Lake City, Utah

Job

Responsible for providing 1st level support for Iden Trust customers and related products. This position involves effectively communicating with the customer and using the appropriate tools for troubleshooting and ticketing issue resolution.

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Explore us at and .

Identity And Access Management Solutions (IAMS): HID Global IAM products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. Our Zero Trust philosophy drives us to create risk‑based multi‑factor authentication, secure user identities in converged access environments, and expand implementations with our industry‑leading digital certificates and PKIaaS solution to manage them at scale.

• Responding to informational/technical related requests via telephone and email.
• Creating detailed entries of call records into the ticketing system.
• Working with and troubleshooting in Windows operating system.
• Building a positive rapport with customers and taking ownership of issues raised.
• Staying current on security policies and practices.

• High School Diploma/GED; some college coursework completed in Computer Sciences.
• 0–1 year(s) experience in customer support or related field.
• 0–1 year(s) experience providing technical assistance via phone.
• Excellent communication skills and proven record of providing excellent customer service.
• Troubleshooting and resolution skills, researching problems before escalating.
• Ability to work flexible hours based on business need.

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work‑life balance
• A vibrant, welcoming and inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• An opportunity to be part of a global organization that pioneers hardware, software and services enabling people to confidently navigate the physical and digital worlds

• Empowerment:
  Work as part of a global team in a flexible environment, learning and enhancing your expertise. We welcome unique talents, skills, and experiences.
• Innovation:
  Embrace challenges and drive change. We support ideas, flexible work arrangements, job sharing and part‑time opportunities.
• Integrity:
  Results‑oriented, reliable, and straightforward. All employees are valued and celebrated for their authentic selves.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

Entry level

Part‑time

Other (IT Services and IT Consulting)