Sr. Manager, Customer Success

About Us:

We are the leader in human‑centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values:
Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best‑in‑class outcomes, Visionary in future‑focused problem‑solving, Exceptional in execution and impact.

The Role

We are seeking a highly motivated Customer Success leader who can manage a small team to drive product adoption, growth, and long‑term customer health through our partner and reseller ecosystem. In this role, you’ll collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand their use of our solutions, ultimately leading to renewal and growth. You will act as a strategic advisor and advocate for the partner to ensure they bring the right resources to keep our customers healthy and growing.

Your

day to day Develop a Partner‑focused Customer Success Strategy

• Build strong relationships with a small group of named partners and understand the strengths/weaknesses they bring to customer relationships and success
• Determine which of our core Customer Success offerings (e.g., Health Checks, CISO decks, value summaries, and Red account support) will provide the greatest lift for end customer renewal rates and can be delivered through (or in partnership with) the partner
• Work with our partners and external teams to make those services available and evangelize them through regular partner engagement
• Collaborate with the Channels SE team on enablement and messaging to partners to emphasize how these services fit within the Proofpoint customer lifecycle

Execution and delivery to lift renewals

• Create a trusted relationship with GTM teams at our partners
• Ensure that our key Customer Success offers are being regularly delivered to a partner’s customer base with a focus on upcoming renewal cycles
• Advise partners proactively on where and how to run Customer Success for Proofpoint
• Be data driven in how and where you spend your time, working with both partner teams and end customers that can make a material difference to our company outcomes
• Be hyper reactive to customer issues that arise and help partners get them solved before it creates churn risk in the future
• Support partners in business reviews and escalation management

Data and reporting

• Closely track execution to be able to report on activities, risks, and outcomes
• Forecast retention risks for your partners 2+ quarters ahead

Cross‑Functional Collaboration

• Work with Channel Sales teams to align partner strategy, incentives, and execution
• Provide structured feedback loops to improve partner programs and the customer lifecycle

What You Bring to the team

• 7‑10+ years in Customer Success, Channel Management, Account Management, or equivalent SaaS experience
• Technical knowledge of Cybersecurity products with Proofpoint knowledge being an advantage
• Experience working within a partner‑led or reseller‑driven go‑to‑market model (preferred)
• Ability to build trust quickly with both partners and executive‑level customer stakeholders
• Strong analytical skills—comfortable interpreting product usage data and customer health signals
• Excellent communication, presentation, and facilitation skills
• A passion for helping customers achieve outcomes and a mindset for continuous improvement

Success in This Role Looks Like

• Partners are confident, engaged, and performing as true customer success multipliers
• Customers achieve strong product adoption and recognize the value of our products
• Consistently high retention and expansion rates across the partner‑driven portfolio

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive…