New Business Specialist

About SILAC

SILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that help individuals prepare for retirement. Teams can align around a shared vision of providing clean, simple & competitive products for clients, delivering best-in-class service to agents & business partners, and propelling the success of our employees.

With a fast-growing team of more than 300 employees, we are committed to remaining adaptable, innovative, and trustworthy for our clients, agents, and employees.

We hold true to our core values:

• Adaptability & Continuous Improvement
• Transparency & Trust, Honesty & Integrity
• Teamwork & Collaboration
• Gratitude & Compassion

At SILAC Insurance Company, we welcome and encourage diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone.

Department Overview:
The Annuity New Business Department is the first step in the annuity application process, our team provides personalized service from when an application is submitted to the point of approval for Issuance of the policy. Our team provides updates through inbound and outbound phone calls to and from sales agents and business partners. Provide written and verbal responses to sales agents and business partners from multiple channels such as telephone calls, correspondence, e-mail, and instant messaging (IM) sessions.

Promotes the value of Annuity products, Annuity services, and represents the company's mission and values. Deliver customer assistance in a friendly, personalized way that builds trustworthy, long-lasting agent and customer relationships.

Job Overview:
As a New Business Specialist, you will process Annuity applications and complete administrative duties such as reviewing corresponding application documents for completeness, ensuring statutory and regulatory compliance. This role requires patience, empathy, and attention to detail to handle all requests and concerns. SILAC provides ongoing training to enhance the knowledge and accuracy in processing applications of diverse complexity.

Through both inbound and outbound communication, you will build strong, long-lasting relationships with Agents, IMOs, and distribution partners. Occasionally, there will be complaints or complex problems, which allows development in conflict resolution and team collaboration.

SILAC is looking for a detail-oriented individual that possess the technical know-how to update our systems and utilize reports for fraud, privacy issues, complaints, and suggestions.

Starting Pay Rate: $21.75

Full Time or Part Time: Full Time

Standard Hours Per Week: Monday - Friday, 40 hours/week

Work Schedule: Shift starts between 8:30 AM and 9:00 AM MT

Schedule Type: In-Office

Document Review: Reviews and analyze new business applications to ensure the correct documents are prepared, content is complete and accurate and that all required accompanying documents have been submitted and are ready for processing. Performs suitability reviews of incoming applications and reaches out to leaders for secondary review as needed. Reviews and analyzes corrected documents received for pending applications. Acts as a subject matter expert for new business forms, processing guidelines and procedures.

Communication: Builds strong, long-lasting relationships with agents, IMOs and distribution partners through pro-active communication regarding new business practices and application processing status, and prompt resolution of processing issues, outstanding requirements, and/or exception processing. Maintains accurate records in associated systems.

Processing: Completes processing tasks relating to Annuity New Business from application entry through approval. Researches and resolves issues that arise in the application process, including identifying and obtaining missing information or required documents, and is primary contact for agents, IMOs and other distribution partners regarding the status of application processing. Maintains accurate records in associated systems.

Telephone Support: Assists sales agents and business partners via telephone support using patience, empathy, and listening skills to handle requests, product questions and guidance, explain misunderstandings, complaints, and complex problems; and to reinforce personalized customer relationships.

Research: Investigate and resolve issues related to application processing, funds transfers between carriers and suitability concerns. Keep up to date with changes and enhance knowledge to accurately respond to inquiries of varying complexity.

Report to and perform other work or projects as directed by the New Business Operations Manager.

• High school diploma or GED
• Experience in customer service from educational, professional training, or experience in the insurance industry.
• Complex Problem-Solving Skills
• Experience…