Customer Service

Customer Service Representative I

The schedule is a 9/80 rotational Fridays off.

Shift: Monday-Thursday 6:30AM – 4:00PM Utah time, Every other Friday 7:30AM – 4:00PM
*** 6 month assignment with the potential to be extended longer. All training is in person until we feel the candidate is fully trained and fully onboarded. This is not a guarantee to graduate to a remote role. We anticipate a minimum of 6 months fully on site.

Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. These advanced infusion systems improve medication/patient safety, optimize application performance, reduce medical expenses and SAVE LIVES. Our Medical Devices team in Salt Lake City, UT is looking for an entry-level Customer Service professional to join their dynamic team. You will report directly to the Customer Service Supervisor and enjoy a very collaborative and flexible working environment.

As an entry-level Customer Service Representative I, you will make critical contributions by holding responsibility for:

• Assisting customers by email with questions, service requests, order placement, accounting needs, and product support.
• Processing customer orders and requests for product repair into an ERP/order entry system.
• Generating and transmitting order confirmations and managing customer expectations with regards to delivery timelines.
• Supporting and initiating pricing dispute process.
• Processing product replacement orders, providing shipping labels and coordinating the return/replacement of items in a timely manner.
• Supporting, addressing, researching and escalating (as needed) customer issues; responding to all inquiries/requests, reporting urgent complaints, investigating disputes, and providing warranty info.
• Providing additional support to customer service and sales colleagues as needed, assisting with projects, reporting and any customer-related issues as needed.

To be considered for this Customer Service I role, here's what you'll need to bring with you:

• High School Diploma or equivalency (GED) required.
• Related experience and/or training in customer service, call center, or similar role preferred.
• Basic computer/technical skills with demonstrated competencies with Microsoft Office applications.
• Ability to work independently or as part of a team.

How we care for you:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance:
  Flexible paid time off, holidays and parental leave program, relocation assistance
• Health & Welfare:
  Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages
• Professional Skills Development:
  Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Collaborative and Winning Workplace:
  Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
• Additional site-specific benefits may be offered

This role prefers a customer service professional with a demonstrated ability to provide meaningful support in a compassionate manner with both external and internal customers. You will work independently but also as part of a cross functional team that plays a very vital role in our organization. If you feel as though you have the skills/background required to thrive in this role, please apply today for immediate consideration.