Customer Success Manager; Onboarding

Chargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations. We are currently searching for a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team.

We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.

• Act as the main point of contact and product expert during your clients first 30-90 days
• Engage with users during their prospecting journey to drive product adoption
• Onboard and educate clients on the Chargezoom platform
• Provide clients with platform tours and help them process their first transaction
• Ensure customers set their automations up in the most efficient way possible
• Identify gaps in the experience that causes confusion or prevents the user from moving forward
• Help develop and implement industry leading onboarding processes that delight new customers
• Collaborate with Growth and Product teams to provide feedback on opportunities and gaps
• Close small dollar value deals, by helping the customer through the process

• +2 years of customer-facing experience, preferably at a SaaS company
• Track record for building and nurturing relationships with multiple stakeholders and customers
• Thoughtful verbal and written communication through a variety of channels
• Passion for technology and driving product improvements
• Experience working in Hub Spot CRM or Help Desk tools is a plus

• Ability to work in a very fast paced, ever changing environment
• Strong communication skills, both written and verbal
• Work from a place of empathy and patience, both internally and externally
• Must be coachable, willing to learn, and grow
• Strong collaboration and cooperation skills
• Confident and comfortable to share ideas and perspectives up stream

• Wake up each morning proud of the place you work and the amazing companies you get to partner with
• Join the team at a time when you can help shape the future of the company
• Medical, Dental, insurance fully paid
• Employee Stock Options (be an owner in the company)
• A performance culture that rewards results and promotes those that perform, quickly
• Equipment provided to set up a successful work environment
• Engaging Team-building activities
• Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!

On-target earnings (OTE): $70,000 - $98,000

Base Salary: $60,000 - $72,000
Monthly bonus based on NRR (net revenue retention)