GMET Associate

Details

Open Date 10/04/2026

Requisition Number PRN
17502N

Job Title Program Assistants

Working Title GMET Associate

Career Progression Track S00

Track Level S1 - Entry Level Support

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Type Non Benefited Staff / Student

Temporary? No

Standard Hours per Week 19

Full Time or Part Time? Part Time

Shift Variable

Work Schedule Summary

Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts. You must have at least 19 hours per week of availability, including either Saturday, Sunday, or both

Is this a work study job? No

VP Area Academic Affairs

Department 00018 - Utah Museum of Natl Hist Oper

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $15.00 - $15.50

Close Date 10/11/2026

Priority Review Date (Note - Posting may close at any time)

The Guest & Member Experience Team ( GMET ) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum’s collections, galleries, and policies. Position requires collection of anonymous guest surveys to help hit team goals and metrics.

Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events.

The Guest & Member Experience Team Associate will be responsible for:

• Greeting and welcoming incoming and outgoing guests of NHMU
• Demonstrating customer service standards to both internal and external guess via positive professional communication
• Knowing and enforcing the policies and procedures of the GMET department and museum at large.
• Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead
• Being aware of daily activities and programs happening in the museum
• Maintaining Gallery and Info Desk cleanliness
• Using and maintaining the tools provided for hosting.
• Proactively engaging with guests in the galleries and other public spaces, including collecting COVES guest surveys.
• Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit.
• Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience.
• Attending monthly staff meetings and/or after-hours events.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Program Assistant,, I: Requires little to no related experience.

IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS :

• Written & oral communication skills
• Basic computing and counting skills
• Adaptability/handle pressure well
• Time management
• Attention to detail Likes to meet new people
• Willingness to learn

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at  for information. Individuals who previously retired and are receiving monthly retirement…