Improvment Financing CSR

Location 650 S Main St, Salt Lake City, UT 84101, United States of America Category Other Job  R106911

Thank you for your interest in a career  Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Home Improvement Financing Customer Service Representative is responsible for providing telephone support to customers regarding their account activity.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefit ting both the contractor partner and the homeowner.

Primary Responsibilities

• Provides telephone support for customers
• Counsels customers regarding loan accounts
• Documents conversations with customers and actions taken
• Processes customer payments via phone
• Preforms customer account maintenance requests
• Reviews and notes accounts for customer correspondence
• Performs other assigned tasks when appropriate

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time

Skills and Competencies

• Ability to learn additional systems including, Serv Loan and Unifi
• Ability to multi-task and work in a fast-paced environment
• Ability to remain calm and focused in stressful situations
• Ability to work on a team
• Basic Microsoft Office Suite skills
• Excellent verbal and written communication skills
• Strong attention to detail

Strongly preferred:

One year customer service experience

Hours:

Monday-Friday

8:30am-5:00pm

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience

Position Type

Full time