Specialist Senior Service Representative

• Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and providing on-site remedial support.
• Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide technical review of orders for clients and any other proposals requested to perform.
• Analyze technical risks of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
• Perform system testing, factory acceptance testing (FAT) and develop test documents.
• Document preparation and obtain customer's approval per document specification and schedule.
• Coordinate with factory for product related issues and resolve.

• Team player with good leadership and communication skills and able to travel when required
• Strong analytical & logical ability, possession of good judgment, negotiation and interpersonal skills
• Detail-oriented, forward looking and good leadership abilities
• Innovative and dynamic with effective communication skills, especially in inter-cultural aspects

70% travel a couple days away from home and otherwise just travel to customer sites within UT, ND and WY.

• Career Development
  :
  Schneider Electric's growth opportunities, including mentorship programs, training sessions, and pathways for promotions.
• Learning Environment
  : MLL courses, certifications, and workshops that foster professional development and skill enhancement.
• Innovative Projects
  :
  Opportunities to work on cutting-edge technologies and projects that have a real-world impact, especially in sustainability and energy efficiency.
• Collaborative Culture
  :
  Highlight a supportive and inclusive work environment where teamwork and collaboration are valued.
• Diverse Workforce
  :
  Schneider Electric's commitment to diversity and inclusion, which enriches the workplace and fosters creativity.
• Strong Reputation
  :
  Schneider Electric's position as a leader in the energy sector.
• Impactful Mission
  :
  Schneider Electric's mission to promote sustainability and efficiency, allowing employees to feel they are contributing to a better future.

Who will you report to? James Cantu - Field Service Manager

• A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
• 5 + years of experience with Triconex system sand Foxboro Industrial Automation DCS
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
• Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
• Knowledge of Foxboro and Wonderware
• Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position…