PT - Customer Service Agent

Position: PT - Customer Service Agent - $17.00
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** Job Description
**** We’re seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you’ll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.
****** As a Ready Line Agent, you will:****
* ** Maintain a clean, organized, and presentable ready line area.**
* ** Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.**
* ** Inspect vehicles for quality standards and promptly pull any that don’t meet requirements, sending them for servicing.**
* ** Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.**
* ** Confirm that an adequately completed checkout slip accompanies each vehicle.**
* ** Assist customers in locating their rental vehicle, providing help with luggage when necessary.**
* ** Support the efficient flow of vehicles by moving and parking cars within the facility as needed.**
* ** Perform other duties as assigned to support business needs and objectives.
****** As a Return Agent, you will:****
* ** Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.**
* ** Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels.**
* ** Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.**
* ** Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.**
* ** Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.**
* ** Perform other duties as assigned to support business needs and objectives.
****** Requirements:****
* **** Valid Driver's License****
* ** Top-notch people skills**
* ** Ability to troubleshoot with a smile**
* ** Patience and understanding throughout the rental experience**
* ** High School Diploma or equivalent
****** We offer:****
* ** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus**
* ** Company-paid Life Insurance**
* ** Company-paid AD&D Insurance**
* ** Flexible spending account**
* ** Parental leave**
* ** Employee assistance program
****** We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team.  All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs**.
**** Europcar Mobility Group
** Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d’expertise des services de mobilité et une position de leader en Europe. “We help to change the way you move” est notre raison d’être et ce qui nous rassemble.

Plus que jamais, nous nous engageons à fournir des solutions simples, transparent es et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l'environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d'utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.

Nos marques répondent à des besoins, des cas d'utilisation et des attentes différenciés :
Europcar - un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar - leader de la location de voitures « low cost » en Europe, Fox Rent-A-Car, l'un des…