Senior Accounts Receivable Specialist

The Role Summary

Geneo is seeking a Senior Accounts Receivable (AR) Specialist to own end-to-end billing, collections, and cash application workflows across capital devices and consumables. You’ll ensure invoice accuracy, drive timely collections, resolve issues quickly, and partner cross-functionally with Sales, Operations, and Finance to keep our order-to-cash engine running. This is a hands‑on role for a detail‑obsessed AR expert who thrives in a fast‑paced environment.

This is a hybrid role based onsite a minimum of two days per week in our Salt Lake City office. You will be required to be onsite full time during your training period until fully ramped and able to work independently.

• Invoicing & Billing: Create/send invoices for capital devices and Net‑30 consumables; ensure accuracy against contracts and POs; notate status in the collections module.
• Delinquency Outreach: Proactively email delinquent accounts to secure updated payment methods; manage Credit Card Authorization (CCA) via Docu Sign.
• Deal Review: Review/approve capital device deals prior to shipment for accuracy and terms compliance.
• Proforma & Financing: Generate Proforma invoices for financing partners upon PO receipt; validate POs against contracts and resolve discrepancies before release.
• Customer Billing Cycles: Send Net‑30 invoices as orders are placed; track, monitor, and follow up on past‑due balances.
• Credit Checks: Perform credit checks for in‑house membership financing; follow the established approval matrix.
• Collections: Lead cash collection efforts for delinquent 1305 accounts; coordinate with third‑party collections partner (
  ABNA
  ) as needed.
• Customer Statements: Prepare manual account statements/payment histories for 1305 customers upon request.
• Invoice Support: Provide invoice copies for 1303 consumable orders; field internal/external billing inquiries by email/phone.
• Cash Apps Partnership: Send daily Shopify order reports to the Cash Applications team; provide application direction for unidentified funds.
• Issue Research: Investigate order/app issues across Shopify and SAP to drive resolution and correct application of funds.
• Cash Clearing: Process and clear cash receipts for capital and consumable orders; ensure timely, accurate posting.
• Audit Support: Prepare/maintain audit packs; support internal/external audits related to AR.
• Payment Plans: Track and process RF Pro payment plans; ensure on‑time, accurate collections/postings.
• Chargebacks: Prepare and file chargeback challenge packets; track outcomes and tighten prevention controls.
• Tax Exemption: Enter/maintain tax‑exempt certificates in Vertex
  ; liaise on customer tax questions.
• Aging & Dunning: Run SAP ZFI aging; prioritize outreach to Net‑30 consumable customers and execute dunning strategies.
• Cross‑Functional
  
  Collaboration:
  
  Partner with Sales Ops, Logistics, and Finance to remove blockers and accelerate collections.
• Continuous Improvement: Recommend process/control enhancements to increase accuracy, speed, and cash flow.
• Other duties as assigned.

• 5+ years progressive AR experience (billing, collections, cash app); aesthetics/medical device or eCommerce a plus.
• Working knowledge of SAP (incl. ZFI aging) or similar ERP required;
  Shopify and Vertex experience strongly preferred.
• Proficient with Docu Sign (or equivalent) for CCA and contract workflows.
• Experience preparing chargeback responses and working with third‑party collections partners.
• Strong Excel (lookups, pivots, reconciliation); comfortable in high‑volume, multi‑SKU environments.
• Clear, confident communicator—able to influence customers and collaborate with Sales/Operations.
• Highly organized, meticulous, and deadline‑driven; great at prioritizing in a fast‑paced setting.
• Bachelor’s in Accounting, Finance, or related field preferred (or equivalent experience

• Detail‑oriented, data‑driven, and results‑focused with excellent follow‑through.
• High integrity and customer empathy; balances firmness in collections with relationship stewardship.
• Process‑improvement mindset; proactively identifies gaps and proposes solutions.
• Self‑starter who takes ownership and meets deadlines…