Credit & Collections Representative

Credit & Collections Representative at Hexcel Corporation

Location: Salt Lake City, UT, USA

Hybrid position

• Perform daily collection activity using daily reports to review pending shipments and prioritize customer contact based on aging portfolio or other management directives.
• Review daily shipment hold list to decide which orders can ship. Follow up with internal personnel and external customers to ensure that product can ship on time. If payment is not made according to terms, interpret and enforce credit hold policies. Communicate effectively to sales, customer service, plant personnel and managers regarding credit holds and escalation.
• Manage the Letter of Credit process for responsible accounts, including review of the draft LC, communication with external customers, customer service and sales regarding draft changes and coordination of documentation with freight forwarders and third-party LC presentation company.
• Run Dun & Bradstreet reports and determine if further investigation is required. Perform detailed financial and ratio analysis; make trade and bank reference inquiries as needed. Analyze the entire package and make recommendation to management on appropriate credit limit and terms. Provide trade reference information on customers when requested.
• Process new accounts in a timely manner; set up new customer accounts, payment terms and credit limits in Hexcel’s financial systems.
• Reconcile customer account balances, research deductions and over payments; facilitate credit process as necessary to clear the reconciled receivable items.
• Bi-monthly commitment as Warranty Claim system administrator—set up new users, assign roles, change responsibilities and reroute claims.
• Bi-monthly commitment to track and review Government Purchase Orders for compliance with Hexcel’s processes; responsible to bill online and follow up until payment has been received.
• Provide support to manager, department and various employees at domestic or foreign plant, sales, product marketing and customer service as needed during negotiation, price changes, contract terminations or special projects.

• Bachelor’s degree preferred.
• 5 years Customer Service or Credit & Collections experience.
• Highly proficient in Microsoft Excel and Word.
• Excellent written and verbal communication skills.
• Creative problem solver.
• Strong attention to detail.
• Courteous and professional demeanor with customers, while remaining assertive and confident.
• Ability to multitask in a highly dynamic environment.
• Flexible & organized.
• Comfortable working as part of a team as well as independently.

Eligible candidates must be a U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.