Deposit Operations Manager

Job Summary

The Deposit Operations Manager is responsible for performing and overseeing all deposit operations activities, including but not limited to items such as ACH, wire, deposit account opening, ensuring proper rates, system setup and monitoring, reconciliations, online banking and remote/mobile deposit capture, customer service and deposit compliance. This role requires hands‑on experience with bank deposit operations, with strong experience using core platforms and a strong understanding of risk management and compliance related to bank deposit operations.

The ideal candidate will combine operational expertise with leadership skills to ensure smooth workflows and exceptional service and delivery.

• Ensure compliance with all bank policies, procedures, and regulatory requirements (including BSA/AML, Regulations CC, DD, D, and E, escheatment requirements, and other regulatory considerations unique to Bank’s industrial charter).
• Oversee and perform daily processing of wires, ACH, NSF, stop payments, deposits, exceptions posting, and fraud investigations.
• Oversee deposit account opening, including ensuring proper disclosures, signature cards, daily transactions and ongoing maintenance and monitoring.
• Assist customers with deposit account related questions.
• Ensure online banking features and functions are market‑ready and provide a positive customer experience.
• Manage reconciliations for deposit accounts, general ledger balancing, and correspondent bank settlements.
• Ensure proper setup and monitor deposit accounts with associated credit relationships, such as sweeps and collateral pledges.
• Coordinate audits and regulatory exams, prepare documentation, and implement corrective actions as needed.
• Develop and maintain policies and procedures for all deposit operations functions.
• Participate in system upgrades and third‑party integrations, including testing and training.
• Manage vendor relationships and act as administrator for assigned applications and portals.
• Support disaster recovery and business continuity planning for deposit operations.
• Monitor fraud alerts and risk controls, escalating issues as necessary.
• As applicable, train and mentor staff, conduct performance reviews, and manage scheduling and disciplinary actions.
• Prepare month‑end, quarter‑end, and year‑end reports, including tax‑related documentation.
• Collaborate with other departments to resolve deposit operational issues and improve workflows.
• Implement process improvements to enhance efficiency and reduce operational risk.
• Serve as the primary contact for deposit‑related inquiries and troubleshooting.
• Perform other related duties as assigned.

• Strong knowledge of bank core systems experience required.
• Comprehensive understanding of deposit regulations (Regulations CC, DD, D, and Reg
  
  E).
• Proven ability to lead and manage operational processes effectively.
• Strong analytical, problem‑solving, and organizational skills.
• Proficiency in Microsoft Office Suite and operational reporting tools.
• Experience with process automation and workflow optimization.
• Excellent communication skills for cross‑functional collaboration.
• Ability to manage multiple priorities in a fast‑paced environment.

• Bachelor’s degree in Business, Finance, or related field (or equivalent work experience).
• Minimum 5 years of experience in deposit operations within a banking environment.
• Ability to build and scale deposit operations, set and achieve goals, continual process improvement, and inspire high performance.
• Strong decision‑making skills with a balanced approach to risk and growth.
• Exceptional interpersonal and communication skills to engage with executive stakeholders, clients, and referral sources.
• Strong organizational and project management skills to oversee deal flow, team operations, and performance.
• Knowledge of banking regulations, audit processes, and management‑level reporting requirements.
• Commitment to ethical standards, transparency, and sound governance practices.
• Must be willing to travel when needed.

The physical demands described here are representative of…