Senior Repossession​/Remarketing Liasson

Please Note:

This is a Utah-based hybrid position, which will require some regular in-office days each week. Additionally, employment with Medallion Bank is contingent on passing both a background check and maintaining a clean background.

At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact.

We recognize our employees as our greatest asset and have a culture to prove it!

Leads repossessions, recovery, remarketing, and liquidation activities for delinquent and defaulted consumer loans secured by titles collateral. Works closely with the Bank’s servicing partners, Systems & Services Technologies, Inc (SST). This role is responsible for maximizing recovery proceeds, minimizing credit losses, ensuring regulatory compliance, and improving operational performance throughout the collateral recovery lifecycle.

Collaborates with will Collections, Titles, Bankruptcy and Legal, Compliance, Finance, and servicing teams to oversee recovery operations, vendor performance, and strategic initiatives that support portfolio and risk management.

• Asset Recovery Leadership
  • Lead repossession, transportation, storage, recovery, remarketing, and liquidation activities for defaulted accounts.
  • Develop strategies, goals, standards, and performance metrics to maximize recoveries and reduce losses.
  • Monitor results, implement process improvements, and provide coaching and development to recovery personnel.
  • Promote a culture of compliance, accountability, and operational excellence.
• Vendor and Servicing Partner Oversight
  • Partner with SST and third-party vendors to execute recovery activities effectively.
  • Manage repossession and remarketing expenses, invoice processing, and vendor performance through scorecards, audits, and site visits.
  • Ensure compliance with applicable laws and regulations, including UCC, FDCPA, SCRA, and consumer protection requirements.
  • Conduct risk assessments and implement corrective actions as needed.
• Repossession Operations
  • Oversee voluntary and involuntary repossessions from assignment through collateral disposition.
  • Ensure timely notices, authorizations, post-sale documentation, and chain-of-custody controls.
  • Monitor skip-tracing efforts, collateral location activities, vendor performance, and complex or aged repossession accounts.
  • Coordinate disputes, litigation, and bankruptcy-related matters.
• Remarketing and Liquidation
  • Manage remarketing strategies, auction relationships, digital sales platforms, and dealer partnerships.
  • Analyze market conditions, collateral values, transportation, and reconditioning decisions to maximize net proceeds.
  • Monitor auction performance, recovery trends, sale outcomes, and collateral disposition timelines.
• Recovery Analytics and Financial Management
  • Track and report recovery metrics, including recovery rates, loss severity, liquidation timelines, and vendor performance.
  • Analyze trends, identify improvement opportunities, and provide forecasting, executive reporting, and performance insights.
  • Monitor departmental budgets and vendor expenses.
• Compliance and Risk Management
  • Ensure recovery activities comply with regulatory requirements, investor guidelines, and company policies.
  • Partner with Legal and Compliance on audits, examinations, litigation, and complaint management.
  • Maintain controls that mitigate operational, compliance, financial, and reputational risk while supporting fair borrower treatment.
• Process Improvement
  • Drive operational efficiencies through technology, automation, workflow enhancements, and recovery system improvements.
  • Develop and maintain policies, procedures, training materials, and vendor management practices.
  • Lead strategic initiatives, system implementations, and projects that improve recovery performance and operational effectiveness.

• Excellent written, verbal, and interpersonal communication skills.
• Knowledge of consumer lending, loan servicing, repossession, recovery, and remarketing operations.
• Understanding of UCC Article 9 requirements, bankruptcy processes, and collateral management.
• Ability to analyze collateral values,…