Front Office Associate

Front Office Associate – RAYUS Radiology

Join our team as a Front Office Associate in Salt Lake City, UT. This temporary (PRN) position involves variable shifts as needed and can earn a salary of $45,000-$60,000 per year.

Essential Duties and Responsibilities (total 100%)

• Registration (55%)
  • Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays.
  • Answers phones and handles calls in an efficient and friendly manner.
  • Fields calls appropriately for center associates.
  • Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information.
  • Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up.
  • Orders office supplies as needed.
  • Maintains supply of patient information sheets.
  • Pushes imaging via electronic interfaces.
  • Completes confirmation calls and provides preparation instructions to patients.
  • Faxes reports, billing information, and medical release forms as requested.
• Insurance (20%)
  • Verifies patient's insurance.
  • Pre‑certifies all exams with patient's insurance company.
  • Obtains insurance authorization.
  • Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.
  • Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines.
• Scheduling (20%)
  • Arranges transportation, interpreters, and hotel accommodations for patients when appropriate.
  • Enters and submits patient exam orders.
  • Verifies orders match exam schedules.
  • Schedules referrals and ensures proper authorizations are obtained.
  • Schedules walk‑in patients.
  • Processes requests for image orders and CDs from referring physicians and patients.
  • Maintains an up‑to‑date and accurate database on all current and potential referring physicians.
• Other Duties (5%) As assigned.

Seniority Level: Entry level

Employment Type: Temporary

Job Function: Management and Manufacturing

Industries: Hospitals & Health Care