Sales Operations Associate II

Overview

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The anticipated pay range for this role is as follows: $17.50-$25.00 Hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.

POSITION SUMMARY:
Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders.

• Have 6 months or more of experience at Byram as an Associate level coordinator.
• Maintain an average of 80% or higher on QA quality scores over the last 6 months.
• Maintain exceptional attendance standards by having no more than 3 uncertified time-off requests in the last 90 days.
• Achieve Coordinator performance standards for account touches, order minimums and conversion rates.
• Pass assessment and essay evaluations
• Receive a supervisor recommendation and not have any active corrective actions in last 12 months.

• Performs additional intermediate coordinator duties as directed.

EDUCATION & EXPERIENCE

REQUIRED:



• High School Diploma or equivalent required.

• At least 1.5 years of healthcare industry and / or sales experience highly preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Working proficiency in MS Office, Sales Force, Ring Central, UPG, and ERP systems.
• Excellent communication skills (written and verbal)
• Proven ability to manage duties with significant telephone and computer utilization.
• Great telephone customer service skills.
• Knowledge of intermediate diabetic related medical terminology
• Demonstrated knowledge of payer/insurance auth processing and adjudication

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.