Pharmacy Technician

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

The anticipated pay range for this position is $24-$27 hourly.

Licensed Pharmacy Technician works under the supervision of a pharmacist and is responsible for assuring the pharmacy operations are compliant, efficient and meet the needs of our customers. This position will also serve as the primary point of contact with referral sources, physician’s offices and patients/caregivers.

• Process new referrals completely and accurately.
• Must be organized and work with pharmacist to create and assure efficient workflow, orders are timely and profitable.
• Communicate effectively and professionally with referral sources and patients.
• Verify all patient demographics including shipping address, pharmacy insurance coverage, allergy and medical conditions as necessary.
• Contact patients prior to their next order due date and process all patients’ prescriptions; ensure prescriptions needed are current with refills and any authorizations necessary; verify ongoing pharmacy benefits for each customer; insure accuracy of delivery address for customer and attempt of collection prior to shipping order.
• Keep customer database current and accurate with order information, communications and activities as to be documents in patient notes.
• Identify and refer any clinical issues to the pharmacist for consultation.
• Must possess excellent communication skills with the ability to practice proper phone etiquette.
• Call Center Technicians:
  Ability to answer high-volume inbound calls via an automated phone system.
• Ability to make outbound calls to patients and referrals as necessary.
• Respond quickly and professionally to customer telephone questions and concerns.
• Work closely with all departments within the organization as necessary to ensure efficient processing and delivery of customers’ orders.
• Must be able to accurately fill patient prescription orders if asked by the pharmacist.
• Assist pharmacist with ordering and inventory as needed.
• Assist pharmacist with other duties requested for the normal everyday operation of the pharmacy which are granted to a pharmacy technician under existing state law.
• Must possess working knowledge of Microsoft Office.

• Education and/or
  
  Experience:
  
  High school diploma or equivalent;
  Experience in Third Party Claims processing;
  Knowledge in pharmacy operations and products utilized by our pharmacy;
  Knowledge in pharmacy regulations and documentation;
  Knowledge in pharmacy compliance issues;
  Knowledge in prescription authorization processes;
  Utah Pharmacy technician license active and in good standing.
• Language
  
  Skills:
  
  Ability to speak clearly and concisely via phone and in person;
  Ability to work as a member of a multidisciplinary team;
  Ability to communicate professionally with staff at all levels;
  Ability to explain issues professional and solve order problems when possible for staffs and customers;
  Ability to accommodate pharmacists’ preferences and duties at all times.
• Mathematical
  
  Skills:
  
  Ability to work with basic mathematical concepts;
  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations;
  Understanding of pharmaceutical calculations.
• Reasoning Ability:
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited variation exists;
  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule for regarding pharmacy workflow;
  Ability to utilize deductive reasoning skills.
• Computer
  
  Skills:
  
  Basic computer knowledge related to Pharmacy Operations;
  Must…