Customer Advisor; Advocate

As a Customer Advisor (Medicare Advocate) at Turnout, you’ll be the primary support contact for people who need help understanding and navigating Medicare. You will build trusting relationships, answer questions, help clients understand coverage options, and connect them with the right resources or next steps. No prior Medicare experience is required — we provide training.

This is a great role for someone who loves helping people, likes solving problems, and wants to grow in a high-impact healthcare and advocacy environment.

• Serve as the main point of contact for Medicare-eligible clients.
• Build rapport, maintain ongoing communication, and ensure clients feel supported throughout their journey.
• Help clients understand their coverage options and what benefits they may qualify for.
• Identify when a client may need advanced support - social programs, help with transportation, coordinating doctors’ visits, etc.
• Support clients in understanding medical bills, coverage denials, and how to ask the right questions with Medicare or their plan.

• Document client interactions accurately in Turnout’s systems.
• Track case status, follow up on open items, and ensure nothing falls through the cracks.
• Work closely with internal teams and leadership to support smooth case flow.

• Help clients understand their rights, options, and available Medicare pathways.
• Provide step‑by‑step guidance when clients face obstacles such as coverage confusion or care‑coordination challenges.
• Support Turnout’s compliance‑centered approach by following scripts, documentation templates, and guidance from senior staff.

• Strong communication and listening skills.
• Empathy, patience, and a customer‑first mindset.
• Comfortable working with software tools and case‑management systems.
• Detail‑oriented and reliable with documentation.
• High school diploma or equivalent.

• Customer service, call‑center, or client‑facing experience.
• Experience working with older adults, healthcare benefits, insurance, or support roles.

• Full training on Medicare, client navigation, and Turnout’s systems.
• A supportive in‑office team environment.
• Growth opportunities in Medicare advocacy, certifications, and navigation roles.
• Clear performance expectations and structured coaching to help you achieve OTE.