Behavioral Health Crisis Access Center Manager

Behavioral Health Crisis Access Center Manager

Join to apply for the Behavioral Health Crisis Access Center Manager role at Intermountain Health.

This range is provided by Intermountain Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$44.33–$68.42/hr

The Behavioral Health Crisis/Access Center Manager has oversight and supervision of urgent behavioral health programs, including behavioral health crisis assessment services, inpatient therapy services, and the 24/7 oversight accountability of the Behavioral Health/Crisis Access Center.

• Pay Range: $44.33 – $68.42 Exempt
• Benefits Eligible:
  Yes
• FTE:
  Full time
• Shift: Days, may include some evening coverage.
• Click learn about additional Intermountain benefits.
• This position oversees the In-patient Behavioral Health Therapist Team, Access Center/ED Crisis Workers and the Crisis Team at IMED.
• LCSW, CMHC or LMFT REQUIRED

• Owns department operations, ensuring round‑clock continuity of crisis services and therapy programming.
• Develops and maintains staffing models, schedules, workflows, and quality/performance metrics.
• Oversees budget, purchasing, resource utilization, and regulatory compliance.
• Ensures effective transitions between ED Crisis Work, Access Center operations, inpatient therapy teams, and partner hospitals.

• Serves as a clinical expert for crisis intervention, assessment, and therapeutic services.
• Ensures high‑quality clinical practice standards in crisis care, safety planning, evaluation, and therapy modalities.
• Supports therapy programming for Behavioral Health and Medical Detox units, ensuring consistent group, individual, and milieu therapy execution.
• Collaborates with psychiatric providers, nursing, and interdisciplinary partners to optimize patient care, safety, and throughput.

• Hires, orients, develops, and retains a competent clinical workforce, supported by three Clinical Social Work Leads.
• Builds high‑performing, cohesive teams and fosters a culture of psychological safety, accountability, and compassion.
• Communicates effectively with caregivers and leaders to maintain positive employee relations, retention and alignment across sites.
• Responds promptly and empathetically to patient and family concerns, taking swift action to ensure excellent patient experience.

• Monitors and improves key performance indicators such as evaluation‑to‑disposition times, Access Center flow, therapy coverage, and patient experience.
• Leads change management initiatives that improve access, safety, quality, and operational efficiency.
• Ensures readiness for regulatory reviews, including EMTALA expectations related to crisis and Access Center operations.
• Partners with hospital and Behavioral Health Service Line leadership to drive system‑aligned improvements.

• Master's Degree in Social Work or related field. Education must be obtained from an accredited institution. Degree will be verified.
• Current State Licensure as LCSW, LMFT, or CMHC
• Excellent written and verbal communication skills.
• Computer Skills, i.e., email, word processing.

• Three Years of experience working in a mental health environment.
• One year of experience in psychiatry crisis assessment.
• Management experience.

• Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.
• Operate computers, telephones, office equipment, and manipulate paper requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for extended periods of time to perform work on a computer, telephone, or other equipment.

Intermountain Health LDS Hospital, Salt Lake City, Utah.

40 scheduled weekly hours. Primarily days shift, may include some evening coverage.

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.