Guest Service Agent; Part-Time​/evo Campus

Guest Service Agent (Part-Time/Full-Time)

Job Category: Front Desk

Requisition Number: GUEST
017877

• Posted:
  November 19, 2025
• Part-Time

evo Hotel SLC
660 S 400 W
Salt Lake City, UT 84101, USA

Our ideal candidate is a warm “people‑person” who is welcoming and friendly, dedicated, detail‑oriented. Our front desk is the hub of service for our guests and we'd love to find someone who is passionate about providing great service and hosting our guest in Bozeman, Montana.

This is a full‑time, on‑site, non‑exempt position that reports to the Front Office Manager.
The pay range for this position is $16.00‑$18.00/hour.

The evo Campus is located in the Granary neighborhood of Salt Lake City. The 100,000‑square‑foot brick, timber and concrete block building includes the 52‑room hotel, an evo retail store, and a Skatepark. The evo vision is to create a place for the community, bringing ethos‑driven businesses together along with customers that share evo’s passion for the outdoors and all of the cultural elements that surround the lifestyle.

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open‑minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

• Develop in‑depth understanding of the property management system and POS functionality.
• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct front‑of‑the‑house business including but not limited to:
  • Answering telephones in a prompt and professional manner and providing assistance to callers.
  • Taking reservations in person and over the phone.
  • Reading and responding to hotel email.
  • Checking guests in and out.
  • Completing group pre‑registrations and key packets.
  • Posting charges and processing payments.
  • Communicating with Housekeeping and Maintenance.
  • Handling mail and coordinating deliveries of messages and packages.
  • Anticipating guests’ needs, acting promptly to acknowledge all guests regardless of the time of day.
• Communicate service and amenities of the hotel to guests and provide concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Be familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: special rates, room types, suite availability, and services, costs, hours and location of all hotel amenities, facilities and outlets. Stay aware of current business levels.
• Respond promptly and positively to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
• Complete shift checklists and special projects as assigned.
• Follow all specified procedures to correctly handle all cash, credit and gift‑certificate transactions.
• Meet with departing Front Desk Host to review business status, log‑book and follow‑up items.
• Keep the front desk and lobby areas clean and well‑organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be familiar with hotel emergency procedures and provide calm, reassuring assistance to guests and employees in the event of an emergency.
• Follow all company policies and procedures.
• Immediately report all suspicious occurrences and hazardous conditions.
• Maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• Attend all mandatory…