General Manager

Human Resource Manager at Braintree Group

The Hampton Inn & Suites located in Bend Oregon is looking to add to our hospitality family! This hotel is located in the beautiful Old Mill District and just minutes away from thriving restaurants, shops, and trails. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!

Summary

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values – (Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day) – we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Employee Assistance Program

Referral Program

Your Role

As General Manager, you’ll lead daily operations with a focus on guest satisfaction, team development, and financial performance. You’ll foster a culture of service, accountability, and excellence while ensuring brand standards are upheld. This role is ideal for someone who leads with Integrity, thrives on Grit, and builds Stronger Together teams that deliver exceptional results.

What You’ll Do

• Oversee operations of housekeeping, front desk, food & beverage, sales, and maintenance
• Ensure proper training of all staff, including safety and standard operating procedures
• Manage HR functions including hiring, retention, and team development
• Conduct regular staff meetings and promote company culture and values
• Respond to guest feedback with professionalism and urgency
• Monitor and improve brand satisfaction scores and guest experience metrics
• Maintain operational efficiency, service quality, and standards compliance
• Manage hotel inventories, purchasing, and invoice approvals
• Participate in sales and revenue management efforts
• Coordinate capital improvement projects and protect hotel assets
• Set and achieve realistic operational goals and profitability targets
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Strong understanding of hospitality operations and financial management
• Excellent communication and leadership skills
• Proficiency in Microsoft Office and hotel operating systems
• Ability to lead in a fast paced, multi-departmental environment
• Strategic thinker with hands on execution capabilities
• Ability to assess and coach team performance fairly and consistently
• Strong organizational and analytical skills
• Ability to build rapport with community stakeholders and maintain visibility

Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• 5-7 years of experience in full-service hotel operations required; 10+ years preferred
• Previous General Manager experience strongly preferred
• Experience with branded hotel systems and standards

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Director

Full-time

Management and Manufacturing

Hospitality

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