Guest Service Agent; Part -Time

Guest Service Agent (Part-Time) – Hilton Salt Lake City Center

Hilton Salt Lake City is seeking dedicated professionals passionate about service excellence. As part of our team, you’ll uphold Hilton’s high standards while delivering exceptional experiences to guests from around the world. We offer competitive benefits, training, and opportunities for advancement within a world‑class hospitality brand.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of the room or a bell person accompanies them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge; answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests, and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

The ideal candidate will demonstrate the following Hilton values:

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing all the time.
• Leadership – Lead in our industry and community.
• Teamwork – Team player in everything we do.
• Ownership – Own our actions and decisions.
• Now – Operate with a sense of urgency and discipline.

Additional attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton Salt Lake City Center

Part‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office

Entry Level

Part‑time

Hospitality