Guest Services Agent

Guest Services Agent page is loaded## Guest Services Agent locations:
Double Tree Suites Salt Lake City Downtown time type:
Full time posted on:
Posted Todayjob requisition :
JR103307

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!#

JOB DESCRIPTION
** Job Title**:
Guest Services Agent                                                       
** Department:
** Front Office                               
** Supervision Exercised:
** NONE
* * Supervision Received:
** Front Office Supervisor and Front Office Manager
** MINIMUM REQUIREMENTS
**** Education
* ** High school diploma preferred.
** Experience
* ** Previous hospitality or customer service experience preferred.
* Experience with hotel Property Management Systems (PMS) a plus.
** Skills and Knowledge
*** Strong customer service and communication skills.
* Ability to multitask in a fast-paced environment.
* Basic computer and data-entry proficiency.
* Problem-solving and conflict-resolution ability.
* Professional, friendly, and welcoming demeanor.##
** Job Duties and Responsibilities
*** Greet, register, and check guests in/out efficiently and courteously.
* Respond to guest inquiries, requests, and concerns promptly and professionally.
* Handle payments, room assignments, and reservation changes accurately.
* Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
* Maintain a clean and organized front desk and lobby area.
* Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests.

Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.
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