Human Resources Service Center Representatives

Human Resources Service Center Representative

Provide human resources support to employees, answering questions via telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of the University of Utah’s human resources policies and procedures.

University Human Resource Management currently supports a hybrid work schedule. The representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every four weeks. The remaining weeks the employee will work one day in the office and then from home. A telecommuting employee must provide space, telephone, printing, networking, and internet capabilities at a telecommute location and sign the University of Utah Telecommuting Agreement.

• Respond to human resources inquiries: provide initial support for employee questions on HR policies, benefits, and procedures via phone and internet.
• Assist with benefits: help employees with benefit selections and changes, ensuring they understand their options.
• Learn HR policies: actively engage in learning organizational HR policies and procedures to accurately assist employees.
• Perform administrative tasks: execute routine administrative duties such as data entry and maintaining employee records.
• Support HR initiatives: participate in HR projects and initiatives as directed, providing logistical support.

• One year of higher education can be substituted for one year of directly related work experience.
• Requires little to no related experience.

• Experience working in a call center or a high‑volume customer service role.
• Strong active listening and verbal/written communication skills.
• Ability to multitask and manage time effectively.
• Comfortable with conflict resolution and de‑escalation.

Benefits information is available at www.hr.utah.edu/benefits
. For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator:
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Full Time

Department: 00410 – Human Resources

Location:

Campus, Salt Lake City, UT

Pay Rate Range: $18.50

Close Date: 1/16/2026