Lead-Principal Product Design

Lead – Principal Product Experience Design

Remote position within the USA.

The Principal, Product Experience Design is a strategic and tactical product design leader and execution expert who plans, coordinates, and oversees the design and evolution of new and existing SaaS products, experiences, and customer solutions based on user, market, and business needs. This person sets and drives the product experience design vision, strategy, and execution across a portfolio of products and platforms working with cross‑functional teams to significantly improve customer adoption, value realization, usability, consistency, and delight.

They define and implement user‑experience standards, design systems, and research practices to launch and maintain best‑in‑class digital solutions that improve the success and satisfaction of our users and customers.

• Owns and manages the end‑to‑end product experience design lifecycle and outcomes for assigned product areas from discovery through delivery ensuring measurable impacts to product usability, engagement, adoption, growth, and satisfaction/delight.
• Leads and influences cross‑functional teams and stakeholders to drive design‑led thinking across the organization, aligning on a shared vision for product experience and customer success.
• Aligns the design vision with company goals, brand standards, and product strategy to deliver cohesive, customer‑centered experiences across platforms.
• Interfaces directly with customers and internal users to determine opportunities for UX improvement and translate those needs into clear design strategies and actionable solutions.
• Lead and manage portfolio of efforts as well as the internal and/or external product design resources, budget, and staff augmentation needs.
• Defines competitive differentiation through customer research, benchmarking, and continuous discovery, integrating VOC and usability insights into product direction.
• Collaborates with Product Management, Content, Sales, Ops, Engineering, and Marketing to design, prototype, and deliver innovative solutions that are scalable, accessible, and impactful.
• Player/Coach, Strategic/Tactical: balances hands‑on design execution with leadership of product experience design and research from high‑level experience strategy to detailed interaction and interface design.
• Collaborate with Marketing and Engineering to evolve the Design System, CX, and UX standards to ensure quality, efficiency, and consistency across all products and customer touchpoints.
• Partner with Product and Marketing teams to coordinate go‑to‑market efforts and customer‑facing materials.
• Coaches, influences, and mentors others in the organization in design thinking, usability, storytelling, and storyboarding processes and best practices.
• Supports and occasionally leads customer presentations, demos, and workshops, representing the voice of design, product, and the user.
• Develops and maintains design documentation, design principles, and UX metrics to track and improve experience quality and performance.
• Responsible for stakeholder and key customer engagement, promoting a culture of empathy, creativity, and innovation across the organization.

• 8+ years’ experience as a UX, UI, Product, and/or Experience Designer for SaaS products.
• 3+ years in principal, group, or manager level design leadership role.
• 5+ years’ experience in B2B or B2B2C SaaS environments required.
• Experience in healthcare or complex data/workflow software a strong plus.
• Proven track record designing and leading end‑to‑end product experiences across multiple digital platforms and delivery channels.
• Deep understanding of user‑centered design, information architecture, design systems, SEO, AI, and accessibility standards (VPAT/508/WCAG).
• Strong working knowledge of UX research methods, usability testing, and data‑informed design decision‑making.
• Expertise with modern design tools (Figma, Fig Jam, Miro), advanced AI‑based rapid prototyping and design tools, and collaboration using those tools in an Agile and cross‑functional environment.
• Experience defining and scaling Design Systems, pattern libraries, and interaction…