Desktop Engineer II

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Technical 405
Pay Range: $87,200.00 - $

Architect, configure, and manage WGU's enterprise endpoint systems and infrastructure, primarily utilizing the MDM capabilities provided by Microsoft Intune and JAMF. Oversee Autopilot provisioning, configuration, and deployment profiles. Administer remote monitoring and management of end‑user devices via Control Up. Lead patching and upgrade strategies for Windows, macOS, and third-party apps using Intune, JAMF, Control Up, and Alectrona. Manage application lifecycle, packaging, and deployment via Company Portal and Self‑Service.

Maintain support documentation and contribute to Azure Virtual Desktop infrastructure using Nerdio. Develop automation and remediation scripts using Power Shell, Zsh, and Bash. Collaborate with Service Desk, Site Support, and Security teams to resolve issues, enhance security baselines and resolve security vulnerabilities. Act as a team leader, driving cross‑functional initiatives and serving as a key resource across the organization.

• Designs, implements, and manages enterprise desktop and AVD architecture utilizing Intune and JAMF.
• Plans, implements, and manages Autopilot provisioning and software