Manager, IT Software Lifecycle & Vulnerability Remediation

Manager, IT Software Lifecycle & Vulnerability Remediation

Join KPMG US in a hybrid work opportunity as a Manager, IT Software Lifecycle & Vulnerability Remediation. This role leads Agile squads, manages vulnerability remediation, and enhances the user experience across the end user computing estate.

• Lead Agile squads in the end user computing estate, coaching contributors on proper methodologies to enhance burndown and velocity.
• Investigate, analyze, troubleshoot, and resolve operating system and application vulnerabilities, ensuring the stability and security of the desktop environment through automated, packaged solutions.
• Collaborate with application owners to plan and execute upgrades, patches, replacements, and decommissioning, including over-the-shoulder support for desktop systems when required.
• Create and maintain operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and develop test plans and cases for new applications and tool offerings.
• Manage deployment schedules and act as point of escalation for Level 3 support and major incidents, working with partners and vendors to resolve complex technical issues.
• Work cross‑functional with business, engineering, operations, and support teams to streamline processes, gain efficiencies, and enhance the overall user experience.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

• Minimum five years of recent experience leading Agile squads and managing second level or higher IT engineering or operations in a medium‑to‑large enterprise environment.
• Agile certifications are a plus.
• Strong knowledge of Jira, Windows 11, macOS, Linux, Hybrid Join, Co‑management, Intune Management, Entra, Active Directory, Group Policy, virtualization (Citrix, VMWare), Bitlocker, Office Suite (M365), browsers (Chrome, Edge, Fire Fox), SharePoint, Power
  
  BI, SQL, Visio, Power Shell, Service Now, MEM/MECM/SCCM.
• Solid understanding of software and vulnerability management concepts in a large enterprise.
• Exceptional customer service skills with the ability to work with onshore & offshore business units and interact with individuals at all levels of responsibility and authority.
• Strong verbal and written communication, problem‑solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork; ability to positively influence, mentor, and be a credible source of knowledge to less experienced team members.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa).

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Equal opportunity employer. KPMG LLP complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.