Principal Systems Engineer

Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

The Principal System Engineer will lead in maintaining IT infrastructure, core operating software, application performance, storage, and connectivity between servers, switches and routers. Main responsibilities are conducting server builds, configuring, optimizing, and fine‑tuning operating systems, troubleshooting and resolving system hardware and networking issues as well as additional duties as assigned. This position is part of a motivated team of professionals with focused responsibilities and broad opportunities for technology exposure.

The position's responsibilities require independent analyses, communication and problem solving. Work is performed with minimal supervision and pre‑established guidelines.

• Lead the continual monitoring of systems, environments and networks via manual & automatic processes to ensure operational excellence & overall systems resiliency.
• Maintain and support our server, virtualization, and Active Directory infrastructures.
• Support the voice and data network infrastructures.
• Responsible for monitoring and maintaining system security and for taking proper steps to prevent and detect security breaches.
• Troubleshoot system and network problems in systematic manner to determine root cause and to continuously improve operational excellence.
• Provide expert level servicing and support to complex systems, applications, and hosting environments in a tiered servicing model following ITIL processes & practices.
• Research and lead in the implementation of new technical solutions.
• Communicate proactively and effectively system‑related issues to management and the user community.
• Identify opportunities for better system performance and the elimination of recurring system problems.
• Determine system benchmarks and quality control standards for software and hardware installations.
• Provide technical leadership and guidance to the team; will be aiding in the development of technical skills of other team members whenever possible.
• On a rotating basis serve as the on‑call system administrator responding to critical problems.

• Proficient with SaaS, IaaS, and cloud hosting a must (Azure, Google, etc.)
• Proficient in a Network and/or Security Operations Center (NOC / SOC)
• Proficient with ITSM and/or ITIL servicing methodologies
• Mastery of IT based trouble shooting and problem‑solving skills
• Certifications in MCSA:
  Cloud Platform; MCSE:
  Cloud Platform and Infrastructure; MCSD:
  Azure Solutions Architect.
• Ability to learn quickly and adapt to new technologies & processes
• Ability to communicate clearly & concisely with customers & teammates, providing exceptional customer service
• Ability to calmly handle conflict during complex issues remediation under high‑stress situations
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions and expertise in delivering credible presentations to senior leaders
• Ability to lead small project groups and build consensus, facilitate working sessions, and negotiate solutions and alternatives.
• 7+ years demonstrated knowledge of concepts and basic operating principles of data communications and information systems hardware, software, PC’s and devices
• 7+ years demonstrated knowledge and experience administering servers in domain environment including installing, troubleshooting and configuring DNS, DHCP, IIS, Group Policy, User/Group administration, auditing event logs. MCTS or MCITP Certification a plus
• 7+ years demonstrated knowledge with VMware and vSphere Infrastructure, solid understanding of virtualization concepts and management tools

isolved is an employee experience leader, providing intuitive, people‑first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers – who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform,…