Customer Support Agent

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• Customer Service & Contact Center Operations
• No Travel Required
• 26-Sep-2025

An Amazing Career Opportunity fora Customer Support Agent!!

Location: Salt Lake City, Utah

Job : 40198

Responsible for providing 1st level support for Iden Trust customers and related products. This position involves effectively communicating with the customer and using the appropriate tools for troubleshooting and ticketing issue resolution.

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

Identity and Access Management Solutions (IAMS):

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

Are you ready to make a difference? Join us and help shape the future of security.

As our Customer Support Agent, you’ll support HID’s successby:

• Responding to informational/technical related requests via telephone and email.
• Creating detailed entries of call records into the ticketing system.
• Working with and troubleshooting in Windows operating system.
• Building a positive rapport with customers and take ownership of issues raised.
• Staying current on security policies and practices.

Your Experience and Background include:

• High School Diploma/GED; some college course work completed in Computer Sciences.
• 0-1 years’ experience in customer support or related field.
• 0-1 years’ experience providing technical assistance via phone.
• Excellent communication skills and proven record of providing excellent customer service.
• Troubleshooting and resolution skills, researching problems before escalating.
• Ability to work flexible hours based on business need.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes.
  
  If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.

Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a…