Information Technology Specialist II

Job Title:

Information Technology Specialist II

Location:

Campus, Salt Lake City, UT

Pay Range: $55,000 - $68,000

We are seeking a dedicated and skilled Info Tech Specialist to join our team. This on‑site position requires a professional who is adept at providing exceptional end‑user customer service, ensuring timely and effective resolution of technical issues, and providing technical support for both Mac and PC environments. The ideal candidate will have excellent troubleshooting skills and a solid understanding of network fundamentals.

ON- SITE POSITION

• Image, configure, deploy and support desktop, laptop, iPad, software/operating systems, disk storage connectivity, etc.
• Configure and support conference room and other technologies for specialized areas of support.
• Configure and support plotter and other printers.
• Manage and setup shared licensing software.
• Manage and maintain Microsoft Windows and Apple OS systems.
• Track and document problems, issues, settings and solutions for IT systems.
• Review and create system process and procedure documentation.
• Perform inventory and retirement processes.
• Assess IT and technology needs, offering improvements and solutions as necessary.
• Utilize device management systems and approved standards and processes.
• Utilize the department ticketing system to track work tickets and time.
• Troubleshoot client, systems for problem resolution.
• Assist with network documentation, configuration, routing and securing.
• Work as a team member as well as autonomously.
• Travel on and off campus locations using personal vehicle for IT support and equipment transport.
• Follow University and departmental processes, procedures, guidelines, etc.
• On call support and maintenance activities. Expected to be available outside of normal business hours for client needs, events, server, desktop or system upgrades or updates which need to be completed outside of normal business hours.
• Other duties as assigned.

1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Information Technology Specialists, II:
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

• 5 years of computer support related experience.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
• JAMF 200 level training.

• Health, dental, and wellness coverage at affordable rates
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid holidays per year
• 50% tuition reduction for employees after completing probationary period, spouse, and dependent children after three years
• Flex spending accounts
• Free transit on most UTA services
• Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities
• A wellness program to promote health and quality of life

The University of Utah values candidates who have experience working in settings with students and possesses a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.

The requirement not to discriminate in education programs or activities extends to admission and employment.

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