Product Support Engineer​/Specialist

Overview

As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time‑to‑market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for over 50 years.

Job Location s:
Texas (TX), Kansas (KS), Oklahoma (OK), Utah (UT). The position is field‑based and requires frequent travel across North America.

• Install analytical X‑ray equipment.
• Perform preventive maintenance according to written P.M. procedures.
• Analyze malfunctioning X‑ray equipment and determine corrective action.
• Replace faulty components and carry out necessary adjustments and alignments.
• Prepare and submit detailed reports covering all job activities.
• Participate in on‑the‑job training of field service personnel when required.
• Suggest methods to improve equipment performance and functionality.
• Travel up to 80% in North America.
• Provide repair and training support for the Madison, WI office as requested.
• Be available during normal working hours for immediate response to reassignment and telephone support.
• Remain in contact with assigned customers to ensure that there are no unreported problems.
• Promote and maintain service contracts in the assigned region.
• Keep up‑to‑date on new product and product changes within the sphere of activity to increase capabilities and skills.
• Conduct all field assignments according to service department procedures.
• Perform other tasks as assigned by the manager.

• Demonstrated ability to analyze, diagnose, and repair complex equipment problems in a minimum amount of time.
• Ability to communicate effectively in a professional manner with both internal and external customers.
• Familiarity with the operation and use of standard electronic test equipment.
• Familiarity with the use of personal computers.
• Excellent customer service skills.

Bruker is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.