Manager, Technology Demand Management; Infrastructure, Network & Cloud

Position: Manager, Technology Demand Management (Infrastructure, Network & Cloud)
** Posting End Date:
** December 31, 2025
** Employee Type:
** Regular-Full time
** Union/Non:
** This is a non-union position

We offer opportunities for growth, a competitive benefits and pension plan, and generous time off. #joinourteam
*
* Note:

Internally this role is referred to as Manager TIS Demand Management
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* What You Will Do:

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* * Steward Demand Management Strategy and Framework:
* Develop, maintain, and evolve the demand management strategy and framework to ensure alignment with enterprise-wide business and technology objectives, leveraging industry-standard methodologies and repeatable processes.
* * Enterprise Alignment and Roadmap Development:
* Lead joint planning sessions with business partners and TIS teams to create mid to long-term demand roadmaps that support both INC priorities and broader organizational strategies.
* * Capability Modeling and Traceability:
* Maintain a demand management capability model, mapping business needs to resource capabilities and technology opportunities. Ensure traceability from demand intake through resource allocation and fulfillment, with metrics linked to strategic goals.
* * Business Case Development and Innovation Enablement:
* Lead and/or support the development of business cases for major demand initiatives. Identify technology and resource gaps, collaborating with innovation teams to close gaps and enable new capabilities.
* * Governance, Metrics, and Continuous Improvement:
* Implement and monitor governance processes for demand management, including the development and maintenance of dashboards and KPIs. Drive continuous improvement initiatives, ensuring process enhancements are aligned with organizational transformation goals.
* * Resource Optimization and Cost Management:
* Oversee the identification, approval, and reporting of Shared Services resources, ensuring optimal allocation and alignment with business priorities. Manage cost tracking, allocation, and reporting for infrastructure, network, and cloud resources.
* * Stakeholder Engagement and Influence:
* Build and maintain strong collaborative relationships across all TIS teams, business units, and external partners. Influence decision-making at all organizational levels to ensure demand management practices support enterprise objectives.
* * Communication, Visualization, and Reporting:
* Deliver clear, actionable communication and visualizations of demand data, resource allocation, and performance metrics to stakeholders at all levels. Ensure timely and insightful reporting to drive strategic decision-making.
* * Team Leadership and Development:
* Supervise and develop a team of demand specialists, providing coaching, guidance, and performance management to foster a high-performing, engaged team.
* * Risk Management and Compliance:
* Manage and coordinate risk management processes related to demand management governance. Address non-compliance issues and ensure adherence to established frameworks and standards.
* * Support for Organizational Transformation:
* Collaborate with transformation and change management teams to ensure demand management processes and improvements accelerate and support organizational transformation initiatives.
** Who You Are:
***
* Required:

*** Minimum 8+ years’ related experience in IT, with at least 3 years in a leadership or management role.
* Post-secondary degree in a related subject area.
* Demonstrated experience in infrastructure, network, and cloud environments.
* Experience with cost management and reporting tools (e.g., Power

BI).
* Strong critical thinking and business insight.
* Demonstrated ability to influence senior and executive stakeholders.
* Exceptional communication skills, including the ability to create visualizations for demand data and resource allocation.
* Excellent negotiation, and conflict resolution skills.
** Preferred:
*** Project Management Professional (PMP) certification.
* ITIL Foundations certification.
* Experience leading business transformation initiatives.
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* Working Conditions:

*** Office-based with occasional travel to business sites.
* High level of stakeholder interaction and cross-functional collaboration.
* Fast-paced environment with competing…